Dear Fellow Tripadvisor members

The following is I believe is the only suitable response to this particular guests problems from the outset I knew she was a problem, arriving before the room was ready complaining about the weather as if we could fix that!! The Breakfast menu is on our website all of our ingredients are locally sourced and fresh we do not do tinned food so no beans I’m happy to say. Regarding the creak in the bed I would have preferred if she had told me at the time instead of saying everything was wonderful then posting it online.It took 11 days to get online is that fair to fellow travellers? seems reviewer has no interest in the comfort of fellow Trip advisor members a question of morals perhaps, I do not sleep in these rooms therefore I do not know about problems with beds unless I am told ,a complaint 11 days later is a redundant complaint,However problem solved .As for the small en-suite We are a visit Scotland and AA certified guest house our en-suites meet the criteria for a 3 STAR guest house and have been passed by buildings control at the local authority.When we first built the en-suites we surveyed our customers and 99.5% of them preferred more room space to en-suite space.99.5% of our customers enjoy the value and comfort at Eilean a Cheo guest house the ½ % need to read Visitscotland guide lines on 3 star properties before making unreasonably foolish requests.The reviewer paid £30.00 GBP per person total £ 60.00 GBP for the night .Cheaper than a bunkhouse.We at Eilean A Cheo offer the best value and comfort at all times we always put you the customer first and work incredibly hard.We would appreciate any problems with things not working to be addressed at the time as this is not what Tripadvisor is for, reviews take too long to get published.

In response to the above review.The shed has been collected from the garden the front of the house is being painted.The reviewer was here at a time of extreme weather.As for the room size it is 1 of 2 standard sized 3 star double rooms also ensuite with a coffee table and chairs in it hardly very small sorry no jaccuzzi "What else would you do in the rain!!".As for the breakfast I myself am a classical trained chef with a pedigree boasting some of Londons top eateries.On the morning in question The reviewer was offered as much as he wanted to eat as is everyone at Eilean A Cheo guest house.The 3 superior rooms at the front of the house are more expensive.The room in question was £28.00 GBP per person for the night.As for noise I was unaware at the time that 2 of the other guests had come in quite late after the pub.These things happen even in expensive 5 star hotels as the house is so quiet at night you will here a pin drop however the reviewer did sleep "soundly".We at Eilean A Cheò offer the best quality,value an comfort at all times and will continue to do so in the future.At £56.00 GBP per room these back rooms are in at an affordable price during these challenging economic times.