My husband and I got married at the hotel just before Christmas 2011 and we could not have been more delighted with the service.
We booked three of the public rooms for the wedding and were also given a complimentary room which had breathtaking views.
All of our guests were gushing with praise at the accomodation, the meal and the very attentive staff. On the strength of this excellence service, my own parents have since booked an anniversary family 'do' there for March and I am sure there will be many more bookings from ourselves and our families in the coming months and years.
I particularly want to mention the staff Lucas, Kara and Matthew who made our wedding so very memorable and special. I cannot thank them enough for the attention to detail, profressionalism and friendliness. I wish them all well in the future.

We spent Saturday night here and although the standard rooms are ok I'm glad we had got an internet offer and not paid full price as they are not "first-class" as advertised. Free internet is offered but I went to reception on at least 4 occasions to ask for the password and it was unattended. The Quaich bar is cosy and unique with its impressive range of whiskys and the service here was of a good standard. We didn't try the bar downstairs which looked more "pubby" with, I think, a fruit machine and pool table etc.

Dinner was disappointing in some respects. The main dining room which we had been told would be open after a refurbishment was being used for a birthday celebration (with guests who made a lot of noise in the bedroom corridor both before dinner and at about 1am - obviously not the hotel's fault!) and so we were sent downstairs to a soulless room which was cold. The 4 starters we had were nice but then we waited over 45 minutes for our main courses! We were given a free bottle of wine (although not the same one as we were drinking, and not necessarily needed as we had already ordered a second bottle and it sat 3/4 full on the table, but anyway...) and told the wait was because the kitchen was backed up making the birthday party's meals. When the mains arrived the risotto was tasty, and a good size, the duck was nice and ok size but the lamb's portion size was poor (especially given that you pay a supplement on it!). The last time one of our party had lamb at this hotel he said it was far better and there was far more of it! Desserts were good (once we'd asked for the ginger ice-cream that had been left off the 2 poached pear plates) - not too sickly sweet or heavy. Our bill was wrong though.

Breakfast - back in the lifeless room - was ok. We ordered cooked breakfasts of various components and 2 out of 4 of the orders were wrong. When asked if we wanted tea or coffee we asked for peppermint tea but were told they didn't stock it - despite us having had some the day before, and it being available in the tea caddy in the bedrooms - we did find some ourselves, however, on the breakfast buffet table.

So all in all, the hotel is nice, in a beautiful location and the common areas - The Quaich bar, the library, the drawing room, etc are all lovely but I think our stay was let down by firstly the kitchen not being able to cope with serving a party and the regular guests at the same time and staff (waiting and reception) who I fear are not trained to the standard I would expect at a hotel which markets itself as 4 star. My parents and other friends have been on several occasions before and the hotel has met their expectations, so either we were unlucky or the hotel has gone downhill. In fact I overheard another table at dinner complaining - they too had been before and noticed a marked difference (including on portion sizes) this time round.

Good all round Hotel. The food in the down stairs bar was good value for money.
We stayed for the New Years Eve party and rate it 10 out of 10.
On good tip is if you leave the Hotel make sure you leave your key at the reception.

We stayed at this hotel after the previous night staying at one of their sister hotels in carnoustie and have to say this didn't match up as well, The hotel is in a lovely setting and taking into consideration it was built over 100 ago, it was nice, we just felt that there was a few issues with food, service and attention to detail that it lacked. The staff were pleasant but not as engaging or attentive as staff at carnoustie and when we had dinner in restaurant we were given cold rock hard bread and then my husbands main course of steak was very cold so had to be sent back then when we ordered cheese and biscuits, they were accompanied with frozen grapes, which was a first for us, even though my husband quite licked them i think someone forgot to take them out the freezer a little earlier! Breakfast the next day was good and had a nice choice and i noticed that they had cheese and grapes at the correct temperature this time, obviously defrosted from the night before!Also, they have a whisky bar boasting of around 700 whiskies which seems to open at strange times and the whisky my husband asked for which was a fairly common speyside, they didn't have!
Not a bad stay but don't know if we would return.