We arrived here at 6am which was a delay of approximately 9 hours as we were unfortunate enough to get caught up in the Greek air traffic control strike. We were greeted by a smiling receptionist and then a porter loaded our luggage on to his trolley and escorted us to our room. It is a very large hotel and my initial view was that we were going to find navigating our way round the hotel complicated. However this was not the case at all as you are supplied with a map of the building and everything is laid out in a very logical fashion. As we'd missed our evening meal due to no fault of the hotel's they had left us 2 plates of cold meats and snacks plus a bottle of wine. The room, 6011 was spotlessly clean and very spacious with more wardrobe space than I've ever seen in a hotel room before. There was a full set of toiletries ie shampoos and shower gel which were replenished on a daily basis. There was also a fridge in the room which came in very handy and was also free of charge. I spotted a kettle but can't comment any further on drink making facilities as we never actually made any hot drinks while we were there. Our room which had a balcony was only a few feet from the sea and on the other side the dining room was also only feet away. The pool was also only a one minute walk away. The sunloungers were padded and very comfortable. My Husband did complain about the music one day and I can quite understand why. There were about a dozen of us by the pool, all over the age of 40 and the young lads who gave the towels out were playing music which was distinctly tailored to the tastes of the under 25's. As soon as he broached the subject though it never happened again. If there had been lots of youngsters by the pool we would have quite understood the choice of music but there wasn't a teen in sight. I don't think location wise in the hotel we could have hoped to have been anywhere more convenient. We would have liked a double bed but had to make do with 2 large singles pushed together which wasn't ideal. Both outdoor and indoor pools were spotless. There was also a Jacuzzi which wasn't overly impressive, the water wasn't very warm and the jets didn't seem to be powerful enough. There was also a gym which was very well equipped and like the jacuzzi free to use. There was WIFI although I didn't use it. I logged on to the computers on H floor and paid via the slot meter. The rate was around 1 euro for 12 minutes. The big down side to this hotel and much of Rhodes in general was how expensive things were. I had a cut and blow at the hotel salon and my husband had a number three all over, we were in there for only half an hour and it cost us 69 euros! The Spa looked inviting and I fancied a few of the treatments but not at those prices thank you! On the drinks side a fresh orange with our dinner was 4 euros 50, half a bottle of house wine 9 euros and 40 cl of local Mythos Lager 4 euros. I spotted Ouzo on the drinks list one night for 4 euros and ordered it and was charged 3 euros for a small bottle of Sprite lemonade to go with it. Total cost therefore 7 euros for an Ouzo and Lemonade! We tended to go about half a mile up the road to the Illios bar where the drinks were much cheaper and hospitality good. All the staff at the Palladium were extremely helpful, especially Maria in the dining room. Although we are by no means budget travellers we just didn't spend much time at the hotel drinking as on principal we didn't like being ripped off. The food was to die for, every night there was a millionaires buffet, the three samples of what was on the main menu was displayed outside the restaurant which you ordered when you reached your table and also helped yourself to a buffet which was just too comprehensive to detail. It amazed me with all this marvellous food available that so many of the un-adventurous English people filled their plates with chips. Sundays seemed to be Greek buffet night. Breakfast was also superb. There was a full range of traditional English Breakfast items along with croissants and various other pastries not to mention cereals and cold meats. There was plenty of fruit juice and waiting on staff patrolling regularly to refill coffee cups. There was also a varied selection of tea and oddly enough bottles of champagne as well which it appeared was free by the glass. The toasting machine was very slow and definitely needs upgrading. There are DVD players in the bedrooms and you can borrow DVD's from reception free of charge. There were two buttons inside your hotel room door, you switch on the green one when you are going out in the morning and ready for maid service and you press the red one if you're having a lie in and don't want to be disturbed. What an excellent system. Kalithea itself isn't particularly busy, there is the Epsillon shopping centre up the road and on the other side the Illios bar which I've already mentioned. We drew money out of the cashpoint in the Epsillon Centre a fair few times and I've just checked my Bank statements and discovered that we were charged 3.50 each time we withdrew 200 euros. There is also a water park within walking distance and a regular bus service to Lindos which is well worth a visit with it's Accropolis and stunning views. There is also a bus to Faliraki which is only a couple of miles away. We visited a couple of times but it was pretty tacky and very quiet as well. Apparently it's very busy there for three months of the year and then it goes dead. We also went to rodos Town and Mandraki harbour and took a boat ride around the harbour on a glass bottomed boat which was worth the 10 euros. Also once you get to Rodos there are buses to other parts of the Island. We booked our holiday with Thomson and this is a Platinum Hotel. As already mentioned we were delayed for 9 hours on the way there and then on the Monday before we were due to depart on the Wednesday Thomson posted a notice up to say there was a another Greek strike planned although not yet confirmed. We had a meeting with our Rep Ricky on the Tuesday evening who said that the 48 hour strike had now been confirmed and he'd already made arrangements for us to stay in the Palladium for another night and was going to inform us as soon as he knew what time our amended flight slot was going to be. Amazingly that evening while we were out we received a text from Thomson to say that no delays were expected and to proceed to the airport as normal. As soon as we got back to the hotel we went to H lounge and found a bulletin from Ricky to all Thomson clients to say that the strike had been reduced to 12 hours. He was so good that he'd been round the dining room telling people that the situation had changed and updating them.Of course we missed him because we were at Illios bar watching the footie. We didn't actually miss any news though because Thomson had texted us while we were there. Top marks to Ricky and Thomson though, the situation was dealt with very professionally and the changing circumstances were conveyed to us without delay. Apart from a few very minor points I would recommend this Hotel to anyone, it is possibly the best I have ever stayed in. The weather wasn't terribly kind to us which is a chance you take when holidaying on Rhodes in October. However, the current economic climate in Greece which resulted in these strikes and also with the exorbitant prices in general I think it will be some years before I go to Greece or any of the Greek Islands again. I went to Malta only in May and was paying a fraction of the price for things. We could get a bottle of wine there for 8 euros with our dinner and a bus ride to almost anywhere for just over 1 euro. The staff of course at the Palladium were all second to none but many people in the service industry outside of the hotel were far from helpful and only too eager to rip us off. It is my feeling that the Greek Islands will soon see a slump in their tourist industry. They just don't seem to realise that there are so many choices available to people now in terms of country and resort.
Room Tip: Ask for a room near the dining or the sea, you're close to everything there. Room 6011 was just...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 October 2011
Dear Valued Guest,
Thank you for taking the time to review our hotel on Tripadvisor.
We were delighted to read that you had enjoyed your stay with us and that you found the hotel to be worthy of its’ reputation and star rating.
Thank you also for praising our service and characterizing our staff to be second to none as well as for the comments made in regards to the room booked.
We feel sorry to note about the incident with the music at the pool however we are glad to see that this was rectified as soon as it was reported and did not occur since then.
As far as the prices are concerned, we would like to clarify that pricing differs from country to country due to the taxation level involved and assure you that our beverage prices are aligned to what other five star hotels charge.
We would also like to thank you for pointing out the issue with the Jacuzzi, which has already be taken into consideration. The fault with some of the jets in the Jacuzzi area has recently occurred with the hotel currently waiting for replacement parts ordered from abroad. We are genuinely sorry for any inconvenience this issue may have caused.
Once again thank you for your favorable comments and very much hope to have the opportunity to welcome you back at the Rodos Palladium should you decide to visit Rhodes again in the future.
Warm Regards,
Rodos Palladium
Customer Services Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC