We stayed here for 6 nights in a family suite. The suite is quite roomy and has the ocean view. The resort was beautiful and was beyond our expectation. In the first 4 days, the resort was very quite. There were few people on the beach in the morning, and we never saw those many sea stars and it was quite of our every morning fun. But then the last two days were Vietnam public holidays, and suddenly you feel a lot of guests coming in.
The staff are very nice. They always smile and provide very good service. We left our iPad in the room when packing our luggage. They found it and now are sending it to us.
Our kids just love the place and now we can't wait to return next year, but we will try to avoid the public holidays as it would make a big difference when it gets too crowded.

We have stayed here (2 adult and 1 son of 15 y.o) between 04 - 14 January 2012. We shared a family suite as it offered enough privacy for our family having 2 bedrooms and 2 bathrooms.
The accommodation was very good, the staff willing to do their best to fulfill your demands. The BBQ party to be held about twice a week was very nice being located next to the swimming pool.
Very good food and relaxing time at the SPA. We would like to wish all the staff a Happy New Year for the Thet Festival and thanks for their daily care. Andrei, Romania

We stayed here for 4 nights in mid-December. Pandanus is a perfect place to unwind! We were there during the week so there wasn't too many other guests. However, the resort is so large that, even with more people, there should still be quiet spots for everyone. The grounds were very well kept and beautiful. The beach was also clean since there is a team of cleaners working at dawn making sure of that.

The reception desk service was very friendly and quick to answer to your needs. It would be better though, at the tour desk, to have posters and information about places to visit in the area in English or Vietnamese. The days we were there, the posters were in Russian and German! Loved the free morning tour to Mui Ne Village, the fishing harbour, and the market. Just ask the reception to book you on one of those tours, they start early (6:30 I think).

The free access to the gym was also nice in case it rains or you're a gym-addict. The buffet breakfast included was fabulous. So many choices of both Vietnamese and Western items! We just loved it! Make sure to taste those dragon fruits since they're from the region! Meals in the resort were tasty but on the expensive side, of course, it's a 4* resort! You can also step outside and eat at several local places just across the street. The one just in front of the resort is the less interesting one, it seems to be geared for German tourists. Just walk the street heading either south or north (towards the red sand dunes) and you'll find a bunch of good restaurants. At night, there's a Filipino band playing by the pool. We were there for a BBQ one night. Great selection of food, loved the grilled seafood! Pandanus also offers free shuttles to Ham Tien, the tourist strip where most of the other resorts and shops are.

If you're coming from Ho Chi Minh City, the most comfortable way to get there is to take the train. The Golden Train to Phan Thiet is very comfortable and there is no road congestion to be afraid of. Arriving in downtown Phan Thiet, you can take a taxi to Mui Ne where Pandanus is located. Alternatively, you can take one of the Open Tour Bus, it's cheaper but we just hate to be stuck in traffic.

I stayed in this resort during weekend and there were many groups checked in the same time. No staff paid attention to us. Both beach and resort was no longer quite as it should be. My room were clean only for some minutes as later on I found a huge spider on the wall. It was a nightmare when waiting for the housekeeping to come and took the spider away. However they didn't come after my third call to the reception and the housekeeping. My friend had to manage to catch the spider and it was not a great experience absolutely, neither the feeling about this resort. The resort was fully booked therefore I had to stay in the same room with the fear of another huge spider would appear at night.
The next morning was another bad memory as the restaurant had a lot of flies. They had to cover the food with many mini flies nest to save the food from flies. A 5 stars resort did not have pancake, waffle for breakfast, this was unbelievable and a big disapointed. I could not eat other food as the quality seemed poor.
Nobody came to us for the spider case when I checked out. Even the check out service was bad. All in one I will not come back to this resort.