I originally booked 2 rooms for 3 nights. I called the day before and added one day for one room. I called prior to my arrival due to being lost and asked for directions. I was on I-45 but could not locate them. The night clerk had not idea about the surrounding area and told me he could not help me. I found the hotel and checked in which took longer due to none of the computers operating correctly. I listened to the desk clerks entire story of his kidney stone surgery and how he was out of work for a week etc. I cancelled the 2 rooms for the three days and he wrote down my confirmation number. Upon waking up and getting ready to leave my 2 children were sleeping on the sofa bed and found a strange pair of mens underwear in the sheets and blankets. Upon checkout when I advised the desk clerk of this the response I received was "oh wow". Unprofessional and inexcusable. After my vacation I noticed my bank was charged $571.44 when my one night stay was only $129. I called and spoke with Jason the clerk who told me the second room was not cancelled. Their clerk made an error and now they want to charge me. Their error is now something I am having to fight to get corrected. Jason stated he would have the manager get back with me because she was out at that time. Its been 2 days....how unprofessional is that! I am currently looking for other resources or corporate affiliations I can take my problem to. They are over charging me for their employee error and have no courtesy to even call and discuss this. I would NEVER advise anyone to stay at this hotel and I am going to be sure to post on every site I can find to let them know. I am also writing to the Renissance board to advise them they may not want to be affilitated with this hotel in the future. Adding the complaints that I have already found that may not be a hard decision for them.