We came with a group of farmers from North Dakota and noone had any complaints. Had a great time. The room we stayed in was clean and had lots of room. But, the 2 french doors were broke going to the balcony, so we couldnt lock them when we left. My hubby riged the doors with the drawers of the dresser and a tall stool from the bar. I'm sure the maids came in wondering what in the world we were doing...but we didnt have time to wait for someone to come fix it, we were to busy with all the tours we took. We were doing something everyday. It was way out in the boonies, so we had to take a taxi everywhere we went. Cheap if you were with a group. Some people said rent a car, i dont know about that. The driving was alittle crazy for me. The place was beautiful.!!

After reading reivews of Gran Melia I was nervous to go. It greatly exceeded my expectations. The staff was very friendly. We loved the Red Level pool -Manny was a great bartender. The Bali beds with views of the ocean were heaven. The drinks at the pool were good, breakfast was good, we tried the Italian & Puerto Rican for dinner & were disappointed with both - below average food for high prices and so so service. If I were to return to this resort I'd stop at Ralphs on the way in and stock up on my own food. The beach was beautiful as were the pools. You felt as though you were on your own private beach. So peaceful and relaxing. The lobby and bar areas were large and beautiful. Definitely a great place for a romantic getaway, wouldn't bring my child, as it is tailored more for adults.

We checked into this beautiful hotel for our honeymoon, thinking it was going to be wonderful! Upon check-in they asked us what credit card we'd like to put a hold on for incidentals, seeing as they don't let you pay with cash ANYWHERE in the hotel except the casino and gift shop, we asked what type of hold would be done and how much, as most of our spending $ was in cash. The front desk clerk told us they'd hold $100 / day and we could settle up with the other charges in cash at the end of the trip. NOT THE CASE! Our card was hit 3x before we even checked out! When we actually did go to check out, we were first met by the supervisor who told us we should have been told if we exceeded the $100 / day , whatever we went over would be added to our account, and held on our card with the other charges until the end of our trip...except that was a lie also! We put down a debit card...so it AUTOMATICALLY took out any overages immediately. Luckily my husband likes to check our bank account periodically, and noticed the charges, otherwise we'd have paid twice before leaving today (and yes I'm so mad I'm writing this the same day)! When the supervisor had nothing helpful to say, I asked to speak to the General Manager of the hotel. My husband and I work in the service industry as managers (I'm a shift manager, and he's a General Manager) and when someone asks for a GM...you find one...Immediately! Unfortunately, that didn't happen. Next we were met by the Front Desk Manager who re-itterated the SAME thing the supervisor said. Our problem isn't paying...its being lied to by an employee who should know his job before telling people incorrect information that screws with their money! Especially on vacation...and even more so on someones HONEYMOON! I then asked for a General Manager again...so someone else comes out... I feel its important to mention now, that another employee has now confirmed to me that the "blonde guy in the suit" I saw walking around, is in fact on the property AND the GM...the person who greets me is not blonde or in a black suit...he's the ROOMS Manager. Before I even begin the conversation, the smarmy look on his face infuriates me, so I ask for the GM again...and am told a 3rd time, he's not available or on the property. We are then informed that they don't really care how we feel bc they've already been paid. GREAT HOSPITALITY. On top of all that, they tax on top of making you pay for parking, and charge a daily resort fee (normal these days, but no one told to us/reminded us at arrival). The pool is unheated and you have to battle the birds for clean lounge chairs and any food you have near you. The restaurants alternate nights, so you have to plan accordingly, and make sure you have a reservation, you'll wait 15minutes anyway, but if you don't have one at all, you won't eat...the food is sub-par...sushi was the only thing worth eating, don't bother with room service or the pool bar...its also annoying they only have one place to eat for bkfst and lunch, no options...
The one shining star at that resort...Richard the bartender! If you're unfortunate to have already booked your vacation, go hang with him and give him all your money! He's a fantastic bartender and host! HE should be the GM! At least he understands customer service! Much more than I can say for ANYONE else at that hotel!
Thanks for ruining our honeymoon! We'll never be back!

Do not go if you are looking for a clean room free of toxic mold. Several rooms stunk with mold and one can see black mold spores on the ceiling. They had transfered my family to several rooms before there was no musty odor. The tennis courts were in a state of disrepair and coud have been in a ghetto. The manager offered two free nights for a future stay which was rejected for obvious reasons.