Playa del Carmen Forum: Thomas Cook - API problems

sorry, have typed in api help in search thingy and not getting anything ??

…thomascook.com/ft/advanced-passenger-inform…

Try this....

Hi Robert, can you tell me, do they confirm they have recieved the information required after you have filled in and sent info or is there something to print off. We dont fly till 11th april but would hate to be told at check-in that they never recieved it. Thanks

I don't know, hoping so, i only filled mine in this afternoon.

It's a worry you can do without though - it states on their website there is no guarantee that they will allow you to board without this information.

I only realised I had to do it by chance, there was nothing about it when i booked my tickets in dec, and they have not contacted me to tell me to do it.

I have e mailed them and their automated response told me "you will receive a response in 4 days" - it's disappointing but thats the way things are these days unfortunately.

We got a letter from TC on friday telling us we have to fill it on-line between 3 months and 7 days before we fly and as you say if they haven't the info then no guarantee to fly. Even if you have filled it in how can you prove it without some sort of confirmation if they have lost, mislaid or haven't recieved it.

Thanks for that link Robert.

I can't believe a huge tour operator like thomas cook cannot get their website sorted for passengers to give this information, I can just imagine the huge queues at checkin if they don't sort it soon.

cheers,

juby

I'm assuming this applies to all airlines - told nothing by Thomson!

Ah just checked Thomson website and it goets done automatically at check-in - phew!

Hi,

When we flew with Thomson's last month to the Canaries we had to do it. The details were sent in the booklet with the tickets 2 weeks before.

Also we did it last June when flying to Rome with Jet2