I'm certain that this question has been asked, but despite searching, I can't locate the response.
I have booked directly with Turkish Air from IAD to NBO. Do I give my mileage plus number to TA or go to United to get credit?
Thanks-chris
I'm certain that this question has been asked, but despite searching, I can't locate the response.
I have booked directly with Turkish Air from IAD to NBO. Do I give my mileage plus number to TA or go to United to get credit?
Thanks-chris
Add it into your Turkish Airlines booking online and, as long as the fare basis is an earning one, the miles will post to your mileage plus account
details on the fare classes that earn miles are here http://www.united.com/CMS/en-US/marketing/custcomm/promotions/Pages/AirlinePartnerDetails.aspx?ItemId=306
You definitely have to give it to TA. Either add it to your booking online or give it to the check in agent at the airport.
And as post 1 said, you may or may not actually get miles. I find when I book on partner airlines, I get miles about half the time. The other half, my fare did not qualify for mileage credit.
Give your MileagePlus number to TK, and ensure that it's showing in the reservation, and on the boarding pass (as minimum "UA"). Keep your boarding passes until the miles are credited.
Then track your MP account on united.com. If they don't post three weeks later, you contact United to request the credit, and United may need to see the boarding passes as proof you took the flight. What I do is take a photo of the boarding passes on the plane, usually on the safety card, which demonstrates that I took the flight (or at least boarded and wasn't a no show).
And remember what the others have said. Many airlines (including Turkish) don't award miles for their deep discount economy fares, or if they do it may be only a fraction.
From the UA web site
Star AllianceTM member airlines
For flights on Star alliance member airlines, it may take up to 15 days for mileage and Premier qualifying credit (where applicable) to display in your account, due to variations in processing times across the wide network of member airlines. View the full list of Star Alliance member airlines.
If your credit has not been posted after 15 days, submit a request for credit.
USBT's caution:
<<Keep your boarding passes until the miles are credited.>>
is very important. When we have flown US (when they were part of Star Alliance), even with our UA MP #'s, we had to request the miles for about 30% of the flights.
I also do a PDF of the receipt for travel, plus a PDF of my Boarding Passes (when doing OLCI from home), plus the actual paper Boarding Passes. I usually keep those in a folder, until year's end, provided that all credits have been issued. Just had my "2014 Shred-a-thon."
Fly safely,
Hunt
I do the same thing, keeping copies of everything until I see it post. As much as I like the convenience of the electronic boarding passes on a smartphone, I always use a printed boarding pass for this very reason... just in case I need to prove I took the flight.
What's truly sad is that we have to go through this. With all of the records being kept by the airlines, the various places around the airport where your various passes and forms of ID are checked and scanned into the system, that it always comes down to the passenger having to prove that they were on the bloody plane--something which the airline SHOULD be able to easily check for themselves.
DCH_in_Canada,
I agree that we are so well-documented and tracked, that it should be easy, without relying on the old "paper trail." For whatever reason, we only ever had issues with Star Alliance flights, bought from UA Web-site, but involving US operated, CodeShare flights. Seems that things would "fall through the cracks" with enough regularity, to keep me wary. Fortunately, have not had to file for miles in the last three years - but I am ready!
Hunt
<<I do the same thing, keeping copies of everything until I see it post.>>
I suspect one reason why boarding pass are required when claiming retrospective miles is because some frequent flyer programs are outsourced to 3rd party who has no access to the airlines' flight records. Not sure about UA but a few airlines have outsourced the program to a company ICLP:
When I have had to claim miles from United, I just filled out an online form that asked for the flight number, the class of seating, and the seat number. No need to provide the boarding pass (although I needed it to be sure of the seat number).
On the other hand, when claiming from Qantas (a few years ago), I was asked to send the original boarding passes by mail.