Anyone else had problems??
Here's my experience.
Asked to change a first name on the ticket to co-respond to the passport and was told Delta airlines had refused to do this. On phoning Delta they said it was perfectly OK to change but they had to deal with Bravofly not me. Bravofly repeatedly told me that they had tried their best by phone and email. Delta said there had been no contact wirh Bravofly and their contract was with them. The flight was imminent and I was becoming distressed when I was told that the £650 tickets were worthless. I kept phoning to beg them to make that call. Hardly anyone at the call centre could speak English, the lines were almost inaudible as they were 'shared' and all were badly trained -just saying anything to fob me off-- They said they would ask and phone me back but didn't. On one occassion someone asked what the airline was and on my saying Delta he said' never heard of it can you spell it'. I said D for Delta, E for echo, l for Lima etc and he repeated D4E4L4 etc, then he hung up.!!!! In desperation I phoned the office in Italy where a smart Italian who spoke perfect English promised he would sort it the following day. He kept his word and the name was changed.
To finish off this awful experience,the flight was changed from Mexico City to Atlanta instead of New York without letting the passenger know so the family that were picking up from Heathrow were told that there was no record of the flight and had no idea what had hapenned to the passenger. The arrival was a stressful two hours later than the family planned for. DON'T DO IT- KEEP CLEAR OF BRAVOFLY