Hello PackUpTheFamily&Go, Thank you for taking the time to send your comments regarding your recent stay. I was happy to read that you found the guest rooms comfortable and enjoyed our resort-style property. Please accept our apologies for the breakdown in communication with the Housekeeping Department in regards to your service requests and for the subpar service you received at the end of your stay. This is certainly not representative of the level of service that we strive to provide and your comments will be addressed with the staff as a learning opportunity. I was also sorry to read that you did not enjoy your dining experiences in our restaurant, Humphreys. Your comments will also be shared with our Humphrey's team so that we can continue to improve our offerings. We hope that you will decide to give us another try when coming to La Jolla again; feel free to reach out to me directly and I will be happy to book your reservations and relay your preferences to the appropriate departments to ensure your return visit is a successful one! Sincerely, Kate Ruskofsky Revenue Manager kruskofsky@sheratonlj.com