Greetings from Xclusive Group of Hotels!! Thank you for sharing your experience from your stay at the Xclusive Hotel Apartments on TripAdvisor. Our hotel aims to provide a truly unique experience, and we regret that we weren't able to meet your expectations and we regret for the problems you faced. We believe we are the best hotel apartments in Dubai, and your feedback means a world to us. Once again, I would like to thank you for taking time out to post your review and we look forward to welcoming you back to our hotel in the future.