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My boyfriend and I stayed here for three nights over Christmas. We spent over two weeks travelling in New Zealand and this was the worst accommodation by far. Our room had a great view of the lake, however sadly this was the only thing that the room had going for it. It was…
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Date of stay: December 2012
Response from MQR, Director of Sales at Mercure Resort Queenstown
Responded 14 Feb 2013
Thank you for your feedback regarding your recent stay with us. We are very disappointed you were not happy with your accommodations. We are in constant progress of refurbishing our rooms and this is an ongoing process. We are however very surprised at the quality of the water in your room. As we have never encountered our drinking water to be dirty before we would appreciate knowing what room this occurred in. Please e mail me on michelle.dent@accor.com. We are very happy you enjoyed our Restaurant and the cuisine and enjoyed the fantastic views from the hotels Lounges and Restuarants. We do hope you return to Mercure and we can endeavor to have you in a refurbished room. Kind regards, Michelle Dent Sales and Marketing Manager
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