This hotel was not nearly as bad as some reviewers would have you think. Yes, we had issues here, but at least we remembered that we only paid a fraction of what some travelers pay to stay at an all-inclusive resort in a family suite. To start with, we did not have any issues checking in. Our room was ready... More

Ok, did read alot of negative comments before we went away which left us feeling a little worried. We went on the holiday paying a small amount for an all inclusive holiday. You have to remember what you pay for, all the negative reviews seem to be nit picking and Im sure they did not pay a fortune for the... More

We arrived at 1am, booking in was easy enough, we even had a porter take our cases up to the room. The room was TINY, if you tried to swing a cat, you'd kill it. It was a bit disappointing, but we only used the room as somewhere to shower and sleep so not too much of a problem. The... More

I was very dubious when I read the reviews for this hotel before we went. I would like to say that most of them were untrue. It is true to say there are lots of Germans and Eastern Europeans there, but they were all friendly, polite and did not interfere in any way. The hotel was very clean and the... More

If ur german go there treated like royals if u want to sleep in a bed with old blood on sheets we changed rooms three times due to when we arrived at 6am there was no room told to come back at10 still no room.we went away with our friends at this point we where offerd family room which was9hrs... More

We booked our holiday in febuary as a suprise for my son .was so looking forward to it for months and my god what a disapointment .we had a bath that flooded ,blood on the wall above my sons bed ants in the room ,the food was awful ,no English food ,the kids club was no good for my son... More

If you like German than go to this hotel, staff hardly spoke English, we arrived at hotel 3am on 19/9/11, we got UN cleaned room at 8am we was told all room are occupied. Because of delay in getting our on time, we was promised we can check out at 7pm on 25/9/11, on day of check out they changed... More

Thomas Cook should not send english people to this hotel. Staff very rude and unhelpfull lots of problems with room,no response from the hotel after reporting problems day after day. slides are tiny. kids club ok if your children speak german. Never seen any entertainment. Food only for the germans. Hardly any ENGLISH people anywhere outside of the hotel. DON'T... More

Arrived at 6am in the morning to be told our rooms were not ready,come back at 10. not ready again come back at 12, not ready come back at 2pm not ready.Was asked to share a family room for a night,we refused and were then provided with two ajoining rooms on the ground floor.Between the balcony`s was a broken soil... More