Overall, I liked this hotel. On the plus side: The location was decent, my bed was comfortable, the breakfast was good and the staff were friendly. But, it's definitely not the perfect hotel. It was quite a hike up the hill to our room from the street, we could hear the noises made by other guests and the hot water... More

Located high in the cloud forest Hotel Heliconia looks as though it would be at home in Switzerland. The lodges are scattered up the hillside - ours was half a mile from the reception and dining room. The mini bus service was very good and was essential since cloud forest means rain much of the time. We had to ask... More

We stayed here for 2 nights as part of a tour. The lodges are very spread out, and a mini bus is available to get you to and from your lodge, or at least it should be. The lodge we had, and talking to other tour members, theres were the same, had no luxuries, with no tv or tea/coffee making.... More

The journey from the hotel office to the rooms on the upper section of the hill was a challenge! The hotel did offer a shuttle up the hill. The rooms were very spacious and the walls were all wood. It was a very rustic look. The bathroom was simple, yet clean. The shower was very large. After a long day... More

Our family was traveling through Costa Rica during our sons' spring break. We used one of the Costa Rica online travel agencies who directed us to great hotels in Arenal and Manuel Antonio. Unfortunately, this was a bad recommendation. We were in a lodge-type room up the hill. It was quite a hike but they could give you a ride.... More

After reading other people's reviews of this hotel, it is good to know that we were not the only ones who received terrible service from the reception staff. We were made to feel as though we were intruding when we went to check in! The room was VERY basic, and obviously very quickly cleaned. Aside from being basic, the worst... More

If you want the feel of a Bavarian ski lodge, this is a great little hotel. It is set up like cabins. We stayed at one way on top of the hill - nice because it was quiet and private. The downside was that we needed the hotel shuttle to drive us up with our luggage and it was actually... More

After travelling around the world I can honestly say I have never experienced such a bad treatment as the staff at Heliconia Hotel gave us. They were rude, arogant and treated us as if we were a problem instead of guests. I see that I am not the only one who had been badly treated so I hope that the... More

We were booked to stay here for 2 nights but fled after one night. The front desk staff were a rude shock - no smile - just very curt responses - they sure knew how to make us feel unwelcome! But their chilly reception was nothing compared to how miserably cold our room was - the bathroom was dirty with... More