Having just returned from a 10 day stay I have nothing bad to say about the staff. We had the worst weather for over 40 years with roads bloked and rain pouring right through the hotel etc. However the staff had everything up and running within hours, a truly incredible feat. Rooms and views as desscribed, staff found to be... more

The hotel was nice, the pools were lovely,the bedroom and view were fine, so why would I be reluctant to recommend this hotel? Answer: THE UNFRIENDLY STAFF. They NEVER smiled! They really do not enjoy their work! Reception staff ,on numerous occasions ,answered the phone, talked among themselves etc while we waited at desk for attention. They never ONCE asked... more

This is a perfect 5 star hotel. Amazing food, great views, great location, fantastic grounds to walk in, the service was top class. more

Food was dire and repetitive. Coach parties - uuuuuuuuurrrrrrrrrrrrrrrgggggggggggggghhhhhhhh Weddings - given preferential treatment. Noise by the pool - by a busy road, not exactly relaxing, Service - shocking Rooms - we paid for a better room,it was extremely basic and not that clean. Gym was pathetic. more

3 Nights of heat in an expensive room with an AC that was on the first lunar mission. Loads of staff looking around not knowing what to do. Super arrogant and useless car park attendant. . more

The AC did not work- blissful 35degrees of swelerting heat and we were not alone -other residents were complaining too-One couple even change their room 3 timesin 4 days! Considering the price paid one would anticipate generous 4 star facilities to be available. The car park is built simply not to accomodate residents and the only porter available was a... more

bar staff was unattentive. Prices very high 11 euros for g&t. If they had sensible prices people would use the bar more and the atmosphere would be better. Guests buy drink away from hotel and drink on the balcony. senior staff in dining room not very good reception staff very casual. buffet meals often tepid rooms good Site isolated, so... more

The Hotel is dedicated to people that love to find everything in the same building. There are terraces where EVERY room has a beautiful view to the sea. If someone wants to walk and wants to find Restaurants and Bars just walking the streets has to choose another Hotel, maybe in Taormina at the double (or even triple) price. I... more

I had high hopes of this hotel and to be fair the location is stunning, albeit out of the centre of Taormina. I was travelling as part of a group, as a single person, and although I have been assured a sea view I was put in room 310 - the worst room in the hotel with no view whatsoever... more