Stayed there two nights in early May. We got a room exactly where we had asked ( upper floor, corner ). The room was spacious and clean but we experienced a small plumbing problem in the bathroom... We advised the front desk and were immediately switched rooms in the same area of the hotel! The service was excellent and the...
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Reviewed 24 September 2011
Hello from Super 8 Moncton/Dieppe,
Thank you very much for your comments on TripAdvisor. It's wonderful to hear that we were to get you into a room that met your requirements even after you had some problems with your first room. We are staffed 24 hours a day to make sure that your stay is a pleasant as possible. I...
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Nice and clean , hotel reception was helpfull and bilingual service was much appreciated.
Continental breakfast choices was ok and nothing fancy.
Room was not expensive and having AAA card is accepted.
For soom reason when you book on internet different the site will have a multiple choices ( AAA, senior discount etc) while other don't show these options.
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Hello From Super 8 Moncton/Dieppe,
Thank you very much for your comments. We are very glad that you enjoyed your stay. Our Bilingual staff is always eager to assist our guests 24 hours day. Please feel free to contact our hotel directly for a variety of rate choices. We are very happy to offer rates for CAA members, CARP members,...
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This was our second weekend stay at this hotel and we were very pleased & will be back. We prefer to book rooms with Jacuzzi tubs and this hotel has 30 rooms with Jacuzzi's not it's not a problem to get one usually. We booked the Easter weekend at the hotel and didn't have any problem getting a room. Checkin...
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Reviewed 14 June 2011
Good Morning from Super 8 Moncton/Dieppe,
Thank you very much for your review. It is reviews such as yours that help us the most. Suggestions from our guest are what help to keep us constantly improving our service. I am very glad that you had a chance to enjoy most of what our hotel has to offer. Our treadmill is...
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A great hotel for kids! Unique theamed rooms are available, an excellent breakfast and great value. Beautiful pool as well and close to shopping areas and grocery stores.
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Hello from Super 8 Moncton/Dieppe,
Thank you very much for your review. I am very glad you enjoyed the family themed rooms. They have been a great hit with our families. With 3 choices of themes to choose from (Harry Potter, Space and Jungle), it gives a selection to all interests and with our new top of bed program in...
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I chose Super 8 because of its convenient location to the Airport as I was staying just one night to catch a very early flight and I was coming from PEI and it was the closest on the east side of Moncton. Check in was average, clerk was efficient and friendly enough, but nothing special, but did ask if I...
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Good Morning from Super 8 Moncton/Dieppe,
I want to thank you very much for your review. It is reviews such as yours that help us to improve our service. I have directed a copy of your letter to our Housekeeping Supervisor to address all the issues that you have noted. We take the cleanliness of our hotel very seriously. It...
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Stayed in a King "jacuzzi suite. Door security card didn't work first TWO times I went up to the room. Once I got in the room it was clean and a decent size but the bathroom itself was VERY small as the jacuzzi tub was outside the bathroom and took up valuable real estate.
The "couch" in the suite barely...
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Hello from Super 8 Moncton/Dieppe,
Thank you very much for you review. Let me start by apologizing if the room that you stayed in was not what you required. We would have been very happy to get you a different room type as we do have rooms that have 2 queen beds and a full bath that might have been...
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Looked good at 1st: clean, rates are good, free outdoor parking, central location, little problem getting service in English, wireless internet was fast; Not so good stuff > Thermostat was broken; feather comforter unusable as it caused sweating left on and freezing left off; floor lamp broken; Housekeeping - they entered room, dropped off towels, then left. Bed was unmade...
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Hello from Super 8 Moncton/Dieppe,
Thank you again for your review. We are very happy to offer all the amenities that you mentioned. Free parking, free internet, free continental breakfast and use of the play pool area are just a few. I am very glad that our manager was able to assist in rectifying the issues that you encountered during...
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My family and 9 other friends could not get any rest for a 3am flight .The motel does'nt seem to have any policy for noise nor any policy for children supervision by parents.There was kids playing hockey in hallways at 10.30pm.There was other guest partying with their room doors open until am hours.The front deck had be called twice that...
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Good Morning From Super 8 Moncton/Dieppe,
Thank you very much for your review. I would like to apologize for your less than pleasant stay with us. Our agents were kept very busy that weekend with teams that were very difficult to work with. You will be very happy to hear that our staff will be vigilant in enforcing our one...
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Stayed here on March 15,2012. Stayed here for one night to take the kids to Crystal Palace. Clean hotel, great location right off the highway. Had a water slide and pool the kids really enjoyed, and we had a family room with bunk beds. We had a lot of fun.
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Hello from Super 8 Moncton/Dieppe,
Thank you very much for your great review. The Maritime March Breaks were very busy here at the hotel and it was wonderful! The Themed Family rooms are a big hit but I can see where it might be a bit noisy when the hotel is that busy. We also have 2 other themes as...
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The stay was not the greatest cause the sheets were not so clean. There was hair on the second layer of the bed that could be seen. The breakfast was very bare, even for a Super 8. I have stayed at super 8s before and the breakfast has been much better.
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Good Morning From Super 8 Moncton/Dieppe,
Thank you very much for you review. I apologize if any with your stay was less than satisfactory. Our goal here is to not only meet our guests expectations but to exceed them. I have brought your issue to our Housekeeping department to make them aware that there had been a problem with your...
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