The motel brochure says 'the Bell Motor Inn offers true country charm' etc. BUT the proprietor has clearly watched Fawlty Towers and would give John Cleese a run for his money! DO NOT stay in the cheaper rooms backing onto Bell Street as the road traffic noise is absolutely terrible. On the plus side, the tariff includes a continental breakfast... More

We booked in for one night before our flight out the next day. The room we had was cold, dated and had a strong musty smell. When we attempted to put the heater on it was very noisy. After making a call to the front desk they sent an individual to review the situation. After hearing the heat unit he... More

We travelled to Melbourne for a funeral and wanted to stay near family. Unfortunately we picked this place. The rooms were dirty and cold. We asked for an extra heater as I was up feeding a 3 month old at night and the staff member said the heating was adequate and they would not provide one. The furnishings were very... More

We left Phillip Island after seeing the penguins in pouring rain with the intention of visiting the art galleries in the northern suburbs of Melbourne. We had no idea where there were any motels or hotels we were driving on a wing and a prayer. We drove for miles and miles without finding anything, then just on the point of... More

Rude, unsympathetic. I booked and PRE-PAID a room for my husband and colleagues on a business trip. The colleagues arrived by checkin time. However, my husband was delayed and arrived an hour after the last checkin time. Apparently they tried to call him, but he got no messages or missed call on his phone. There is a $50 callout fee,... More