We booked last minute direct with the hotel as an early valentines break . We were told on booking we had a double room but were not informed it would be a five minute walk outside in the ice and snow on uneven foot path to get to get to the holiday cottages where we were placed . The rooms... More

I went here with my family, for a post xmas getaway. We are all quite sporty and found the leisure amenities on offer to be excellent and made use of the squash, indoor tennis and zumba classes. Although we couldnt enjoy the golf, this would doubtless be another super leisure option in the summer. The rooms we were staying in... More

I have stayed at the five lakes about 4 times over the past 5/6 years. All of the first three previous visits it was a great place to stay and i would give it a five star rating. However on our last visit on the 4/2/2012 everything was the same EXCEPT for the food! This was one of the reason... More

Standard of accomodation and overall cleanliness is very high, only criticisms: Staff very slow/poor at offering tea or coffee at breakfast (this should be offered as soon as the guest arrives for breakfast). Orange juice on offer at breakfast is obviously watered down/diluted as it is tasteless and very pale. Checking in/out at reception takes too long, there is often... More

Amasing trip, staff were soo helpfull, food was out of this world. beds were very comfortable. spa treatments gorgeous what more could you ask for! More

yes this place is in middle of nowwhere but you already knew that from the post-code. i like the fact that it is in the middle of nowhere. upon arrival Elvita the lady behind the check in desk kindly checked us in. That took the most part of 60 seconds. i was pleased that they let us check in early... More

Me and my friend had booked a two night spa weekend in this hotel but ended uo coming home a night early here is why: The food was cold lunch dinner and breakfast and was frankly discusting the desserts were still frozen in the middle this in my opinon is not acceptable. the whole hotel was freezing and when we... More

Just returned from two night 'just because' break, great time, lovely food - good value and friendly service. Beds the most comfortable ever! Felt looked after by staff and felt service wasn't compromised despite being very busy and having quite a few large groups staying. Lovely to wake up to snowfall - hotel and grounds looked even better. Very modern... More

We stayed at the hotel on what was ment to be a relaxing spa weekend. On arrival we were impressed with the look and furnishing of the hotel....that is were are good impressions ended. we were ment to have a 3 course dinner in the evening this was actually a buffet, the majority of the food was cold and i... More