I would like to start by saying I have stayed at this hotel on many occasions, usually attending a function, and had a lovely stay, unfortunately this time it was beyond awful! I did express my dissatisfaction with reception, at the function, on the guest questionnaire and I left my mobile number for the General Manager to phone me, I'm...
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Dear Coathanger81
Thank you for posting your comments on TripAdvisor concering your recent stay with us.
I'm delighted that we have been able to have a chat over the telephone concerning your issues and that we have been able to rectify your concerns and disappointment.
Without guest feed back it would be impossible to improve our facilities and service which...
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