We found the hotel was in an excellent spot with magnificent views. We were walking and found plenty of walks near enough ti fill a week with some excellent days. The reception was efficent and some were very helpful but some didn't go the extra mile to help. The staff all round were very friendly. The food offered great variety... More

We stayed here for five days in November (Sun-Fri). We wanted a quiet place where we could relax, unwind and enjoy their facilities such as the heated pool and spa and indulge in a few massage therapies etc. And also be in the right spot to go on walking tours etc. We were disappointed to learn that you could only... More

We cant understand the reviews as we found no problem with the staff, they all greeted us with a smile and a cheery hallo. They are all so hardworking too. Having read the reviews about hotel food, we ate in the town's 2 restaurants in the evening and absolutely hated the food, portions were so overcooked and small, with not... More

Other than the lovely lady on reception, I've never met so many unhelpful and miserable staff in one place my life. We were a group of 25 staying for 2 nights only and Individually we all had complaints about the service, one highly experienced chef who was travelling with us was told that she didn't know what she was talking... More

Beautiful hotel. Location in the middle of the island - perfect. Beautiful rooms, views, nice facilities. I recommend to all my friends, because it is one of the best hotels on the island. More

Arrived at hotel, very impressed by the view, the opulence of the fittings, lovely place. Won 5 days here on Ebay, so no complaints about the price. We stayed in room 211, lovely room but no balcony. Noise from reception, directly above us, quite disturbing. Wooden chair scraping repeatedly along floor, stilettos clicking at 03h30 not the best start. Had... More

The hotel itself has a beautiful location and is an excellent place for those who love the open spaces, the walks and what the mountains have to offer. However, the service we experienced when we stayed here during the February half term was poor, particularly as there appeared to be skeleton staff on hand. The food for breakfast and in... More

I stayed here for a walking / car touring holiday wanting to be based in a rural location. The location is good (high up, quiet, views, village in easy walking distance if you don't mind hills), though for touring I found myself repeating the winding journey to Tejeda or Cruz de Tejeda quite often to get to the interesting northern... More

Really impressed with the hotel. Had a fantastic room with a balcony and one of the best views in the world across the valley below, mountains and sea. Perfect location for walking in the south of the island. The heated pool was a real bonus. The pictures on the website don't do the hotel justice, it was great. I'd like... More