Had to wait half an hour in the lobby before we could checkin. Only 1 staff member and lot of complaining guests. Not a very nice start. In the plane we found in the Ryanair magazine a 22% discount coupon. You need to use this when you book! So, please check http://www.hesperia.com/ryanair/ The room had a average size. But only... more

For a hotel catering to tour operators, we found the hotel good to very good. If you are looking for something exclusive however, you're at the wrong address. What puts the hotel above others in Lanzarote is the setting, in a tranquil neighbourhood, close to trendy Puerto Calero yacht harbour. The rooms are nicely decorated, spacy and come with a... more

Have just returned from this so called five star hotel. Check in very bad only one on the desk had to wait for two hours in the lobby before our room was ready. Then put us into a family room 303 would not recommed this family room, with sewarage vent right outside the door smell was desperate especially with kids.... more

stayed at this hotel in november for romantic break well first had tablets stolen from room only one member of staff on reception at any time and people standing eight deep waiting not one of the pools were heated restaurants closed sent emails by the dozen and got one reply and nothing else overall holiday spoiled this is not a... more

Just returned from 10 days at this hotel, reading other reviews I would agree there is a problem in checking in, we were directed to take our cases right round the hotel on the inside to the "200s"", which seemed to take forever and required a very helpful cleaner to rescue us, when it become obvious next day you could... more

We stayed in a comfortable and very clean twin sea view room for nine days in October. This is a first class hotel with excellent facilities, friendly and attentive staff and a good selection of food, buffet style. Unfortunately the A la Carte restaurant was not open, presumably because this was low season. Guests were largely Spanish or English .The... more

We held our wedding at the Hesperia in Sept 2009 and it was the most beautiful place to have it. the hotel itself is gorgeous and the views/scenary etc were amazing. We had nearly 60 guests with us and they all thanked us for having our wedding there because it was so beautiful. The staff were so friendly and helpful... more

This hotel was wonderful and the service in particularly the receptionists were superb and could not do enough to help you. The clientele of the guests were mainly Spanish and here were very few British people staying at the hotel at the same time as us. The hotel in comparison to hotels in perhaps the Caribbean or in a capital... more

The hotel is quite Impressive, up to standars: great pools, great lobby with night animation such as live piano player, various entertainments. Restaurants are globally OK (the setting of the pool bar is great!!), eventhough a proper restaurant for lunch would have been apropriate. Morning breakfast buffet is great, good variety and quality. The gym is small but OK for... more