My husband and I just returned from a 3 week trip to China, during which we stayed 2 nights at the Songtsam Retreat. (For comparison purposes, we also stayed at the Aman at Summer Palace in Beijing; the Shangri-la Guilin; the Banyan Tree Lijiang; the St. Regis Lhasa; the Sofitel Xi'an; and the Peninsula Shanghai.) Overall, we were very pleasantly... More

Set amidst snow capped peaks, Songtsam Hotel is a converted Tibetan Lodge. There also is a resort style facility nearby but we stayed at the Tibetan Lodge as the experience was much more authentic and place so much more beautiful. The staff is very hospitable and never say no even though cimbing stairs at this altitude makes one dizzy in... More

My family and I (2 adults, 3 kids) stayed two nights in this beautiful hotel. The staff upgraded us to a family room the first night, which was nice. The rooms are plain, but all wood and very nice looking. there is no safe, nor minibar , nor bathrobes, which i thought was strange for such a hotel. It gets... More

We were here in late March 2012 when the hotel was just reopening from the winter closure. We arrived from Lijiang by bus with breathtaking views along the way and was greeted with snowfall upon arrival when we had just sweaters. We were not prepared at all. Arriving in the hotel, we were quickly given our rooms and was explained... More

I had a great time here, mostly because pf the generous srevice. Also, I loved the food there, especially breakfast and the Yak Meat Pizza. All around nice hotel, I would recommend it. More

The staff (besides the waitstaff) was so extremely slow and unhelpful. The location is nice, but not incredible, although I'm sure it beats staying in Shangri-La. The dinner food was decent, not amazing, but the breakfast was really good. The rooms are cold and so is the rest of the hotel, and the power goes out often. The rooms are... More

We enjoyed the luxury of the Songtsam Retreat At Shangri-La, the view on the Monastery is really amazing and the the room are spacious with a nice decoration. The elevation make it hard on your sleep and the second night the fire had been started as well as the heater and our night was terrible, hopefully we told the staff... More

An undeniably beautiful hotel in a stunning setting - Songstam was almost perfect, only to be let down by the service. The accommodation was ideal. Considering how cold it was, we were kept warm with hot pressure showers and enough warm water for a deep bath. Beds were comfortable, views were incredible and going to bed every night with a... More