Myself and my partner stayed here in the last week of june and the first week of july in 2011. Upon arrival we had to drag our suitcases down a dingy side street and we were wondering what we had let ourselves in for, however when we entered the reception area we were amazed to see it was all marble.... More

We stayed there only for an overnight, me my wife and our baby as we had to visit a doctor late the evening in Heraklion. Very helpful staff, polite and ready to serve you, by the way the maitre of the hotel he is very professional. Our room was spacious and clean, inside was the baby cot, tv, a/c, bath... More

We stayed 1 week starting from 10th of September. The hotel is big, 3 buldings connected to each other. The lobby, the restaurant, the pool are excelent. But i really hate the rooms. I mean the first room we got. It more looks like a students hostel, rather than 4 star hotel. Noisy, because the rooms was at the street... More

After reading some of the very negative reviews on here you would think a room at "the hotel from hell" had been booked!!!! I have stayed at this hotel 6 times in the past and the only time I "d say it didnt live up to expectations was Oct 2009 when it was end of season so I gave it... More

As the hotel is set down a narrow road,the coach dropped us off at the end of road so we had to make our own way down to hotel,this only took about 2 mins.Reception staff very welcoming.Shown to our room and there is a small 2 person lift to upper floors,our take stairs.The room was nice enough,Usuall two single beds... More

We got back last week from a two week stay at the Marblue Neptuno Beach Hotel. On arrival everything seemed nice, we were welcomed with drinks and helped to our rooms straight away. This was brilliant, then we just kept getting big problems. Our first problem was with noise, our room was right next to the stairwell and the first... More

My accommodation was good and very clean. The food was very varied and plentiful both hot and cold. You would have to be a VERY fussy eater not to find something good to eat.. ALL the staff were the friendliest and most helpful I have ever encountered anywhere. This was exceptional value for money. WITHOUT A DOUBT I WOULD RETURN. More

Just got back from two weeks all inclusive at the neptuno and we have already started looking to return next year.  The food was excellent the whole stay - sometimes a little overcooked but still a good range. It's a pity the themed evenings were repeated each week as it would have been nice to have had an alternative to... More

We stayed at Neptuno Beach for two weeks and I have no complaints at all! Great food every day, the beach was wonderful and the service excellent. The location was definatly right for us since I don't go abroad to experience club life. It was a 15 min ride into Heraklion when we wanted to go shopping etc. I wouldn't... More