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Riverview Hotel

29 Jalan Bentayan, Muar 84000, Malaysia
Hotel amenities
Riverview Hotel
Ranked #2 of 8 hotels in Muar
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18 reviews from our community

    Trip type
Traveller rating
    4
    6
    5
    1
    2
Date Rating
Singapore, Singapore
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 of 5 stars Reviewed 16 May 2013 NEW

This hotel was renovated quite recently, and the service and management had revamped too, so forget about the old negative comments! For slightly more than RM100, we got a very pleasant and spacious room, and the car park was gated and guarded. It was a good bargain, but this hotel used to be fully booked during peak seasons. One thing... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 13 February 2013 via mobile

I went there with a friend to attend some meeting. For a budget hotel, the service given is appropriate for the price . It would be better though if the hotel management can differentiate the smoking and non smoking floor preference for the guest. We've got a room that previously being used by smoker and room is soo smelly with... More

Was this review helpful? Yes 1
riverviewhotelmuar, Manager at Riverview Hotel, responded to this review
20 April 2013

Dear Customer, Thank your for your comment. We will take note of your comment. As for the TV remote control, we are truly sorry about it and we will take note to improve it. Hope you will continue to support us. Thank you. Regards, The Management Riverview Hotel More

Muar, Malaysia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 9 February 2013

I was there for the festive new year and it wa a sizable hotel. However, I must add, i checked out the very next day and checked in to another hotel as I like trying new things, there is one hotel at jalan ibrahim just next door to old town white coffee call the Elite Hotel and it was very... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 10 December 2012

stayed here for 3 nights every three months because i have job at Pulapor Muar Bakhri. So, experience with the hotel around 2 years every quarterly i really enjoyed staying here, place are quiet at night, new air conditioner install, quite friendly staff (maybe they recognised me), food bazaar at bus terminal are really good, especially "Mee Bandung Muar" (you... More

Was this review helpful? Yes 5
riverviewhotelmuar, Manager at Riverview Hotel, responded to this review
19 December 2012

Dear Jensailz, Thank you very much for your valuable review on our hotel, we sincerely appreciate and thank you again for your support for the past two years. We are delighted to hear that you enjoyed your stay with us and find our team members friendly. Hope you will continue to support us. Thank you. Regards, The Management Riverview Hotel More

Putrajaya, Malaysia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 December 2012

This is the first time i'm stay in this hotel,very outstanding that the room very clean,quite big and a lot of choices for solo or family.The toilet also very clean and quite new, further more the availability of parking lot.

Was this review helpful? Yes 1
riverviewhotelmuar, Manager at Riverview Hotel, responded to this review
19 December 2012

Dear Valued Guest, Thank you very much for choosing us as your ideal hotel during your most recent stay in Muar. We sincerely appreciate your time for this feedback which is valuable to us in order to improve and excel further. Our team and we look forward to welcome you back for another "wonderful" experience in the future! Thank you.... More

Perth, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 9 July 2012

This was our first trip to Muar and stay in this hotel. What I really like about this hotel is the location as it is situated in the middle of Muar town. As for the room, I felt it is a moderate room since it is a budget hotel and because of its location you can easily find local food... More

Was this review helpful? Yes 5
Management response:
10 July 2012

Dear Valued Guest, Thank you for your stay and kind review of our hotel. We apologize for any inconvenience caused from to the renovation work in our hotel and cigaratte smell at non-smoking areas. Our housekeeping will do their best to ensure you have a comfortable stay each time. We hope to see you again. Yours sincerely, The Management Team... More

Kajang
Top Contributor
60 reviews 60 reviews
43 hotel reviews
Reviews in 27 cities Reviews in 27 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 4 March 2012

This was my second time stay in this hotel. What I really like about this hotel is the location as it is situated in the middle of Muar town. As for the room, I felt it is a moderate room since that it is a budget hotel. No breakfast provided, but you can easily find local food around the area.... More

Was this review helpful? Yes 3
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riverviewhotelmuar, Manager at Riverview Hotel, responded to this review
4 March 2012

Dear Sayrayne, Thank you for your kind review and comment of our Riverview Hotel. Please advise when was your check-in and check-out date so that we can look into your comment pertaining to the security access to the main door leading to the rooms. We would like to further explain that the security card access is available from the 1st... More

Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 28 December 2011

We arrived at Muar on Christmas eve with no hotel reservation. Our room with a queen-size bed was the last one available. Our room had a puddle from a leaking window. A call to room service and the floor was mopped and a cloth placed to prevent further leaks. The concierges were polite and patient with our rusty Malay. We... More

Was this review helpful? Yes 1
riverviewhotelmuar, Manager at Riverview Hotel, responded to this review
12 January 2012

Dear YQ, Thank you for your visit and spend the time to post your valuable comment. We are happy to know that you had a great and comfortable experience in our hotel. However, we do wish to apologize for the puddle from a leaking window. We are truly sorry about it and we will take note to improve it. Aside... More

Malaysia
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 19 December 2011

As long as you keep this in mind, it will be fine. The hotel scores well in what I consider the critical areas: clean room/bed/bathroom, good shower, food within walking distance. Additionally, parking is convenient. There's only one elevator, and it is small. The TV channels are limited. Breakfast is not included. All of these are acceptable considering the price.... More

Was this review helpful? Yes 4
riverviewhotelmuar, Manager at Riverview Hotel, responded to this review
24 December 2011

Dear Burrd, Thank you for your visit and valuable comments. Yes, we do our utmost best to provide good service to customer. As for the Streetview Hotel case, we are truly sorry and we will take note of it to avoid this matter happen again in the future. Hope this would not affect your support to us, be confident with... More

Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 November 2011

Me and my family had terrible experience here. I get to know this hotel from the internet. Trust me, do not waste your credit card by doing the online booking. It sucks!! As if they never knew about this so called internet-booking. I booked Premier Deluxe room which should have 2 queens (as advertised in their website) but when me... More

Was this review helpful? Yes 2
riverviewhotelmuar, Manager at Riverview Hotel, responded to this review
25 November 2011

Dear Customer, First of all, we apologize for all the inconvenience caused & understand your unpleasant experience, however, do allow us to explain. We had done an investigation & found out that we could not receive your online booking request. This happened because the internet server system was down. As such, booking may appeared as successful at your end, but... More

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Additional Information about Riverview Hotel

Also Known As:
Riverview Hotel Muar
Address: 29 Jalan Bentayan, Muar 84000, Malaysia
Region: Malaysia > Johor > Muar District > Muar
Amenities:
Bar/Lounge Free High-Speed Internet Free Parking Kitchenette Room Service Suites
Hotel Style:
Ranked #2 of 8 hotels in Muar
Official Description (provided by the hotel):
Riverview Hotel is the first hotel of our chain in Muar. Over the years, we have made remarkable improvement from the bell boy service to hotel exterior. With our newly-refurbished conference room and free WiFi service at all hotels, meetings and conferences are now made easy! You can easily access to the famous Bentayan Food Court which is just less than a minute walk away. During your stay with us, do not miss having a good relaxing night at the 360° bistro & lounge located at our hotel lobby. Facilities:- 24-hour reception- Housekeeping- Laundry service- Bellboy service- Conference room- 360¢X Lounge & Bistro- IDD telephone lines- Keycard system- 24-hour camera surveillance- Fire alarm with smoke detector- Complimentary High Speed WiFi service- LCD TV at hotel rooms- Satellite TV / Astro- Fully air-conditioned with individual controller- Hot water for shower- Hair dryer (upon request)- Complimentary drinking water (upon request)- Free Parking. ... more   less 

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