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Holiday Inn Express Cardiff Airport

3.0 of 5
Port Road, Rhoose CF62 3BT, Wales
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Holiday Inn Express Cardiff Airport
Ranked #1 of 2 hotels in Rhoose
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232 reviews from our community

    Trip type
Traveller rating
    92
    96
    24
    16
    4
Date Rating
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 May 2013 NEW

We stayed here for 3 nights in a family room. the room was fresh and clean and had plenty room. Staff were not as friendly as you would expect, especially an older bloke who clearly was never taught any manners as he was rather rude! ( it doesn't cost anything for manners!). the breakfast was ok but nothing special but... More

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wales
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 10 cities Reviews in 10 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

stayed here for one night because i was flying early next morning. when i checked in the member of staff was very polite and cheerful and booked my transport to the airport for the following morning. the bar staff were also polite and friendly ,and the prices for the drinks was reasonable. the room was clean and the bed was... More

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See 2 more reviews by ry_l571 for Rhoose
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review
16 May 2013

Dear Sir/Madam, Thank you very much for your lovely comments here on tripadvisor. I am very happy that all services and facilities offered have been to your satisfaction and that you have found the staff to be cheerful, polite and helpful. I would like to thank you for recommending our hotel to friends and family and I hope your next... More

fife
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW

stayed here for 3 nights for a family wedding hotel is spotless warm and cosy. Staff apart from one who was very rude and abrupt were very friendly and helpful Breakfast was nothing special but edible Although hotel is right next to airport you dont hear any noise what so ever Even the lobbies are quiet Cannot comment on Bar... More

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Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review
16 May 2013

Dear Sir/Madam, Thank you very much for taking the time to share your comments here on tripadvisor. I am glad that you have found hotel clean, spotless and warm and that most of the staff were very friendly. Would you be so kind to get in touch with me under deputy@hiexcardiffairport.co.uk to let me know which member of staff has... More

Norfolk,UK
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 11 May 2013 via mobile

hotel was brilliant. From the moment i checked in to the second i left i could not fault anything at all. The room was spotless and clean with everything you could possibly need for a short stay. The staff were fantastic and very friendly at all times from lovely reception staff,cleaner, and the mini bus man brilliant. I stayed here... More

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Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review
16 May 2013

Dear Madam, thank you so much for your fantastic comments here on tripadvisor. I am so glad that everyone in the hotel has been welcoming and made your stay as comfortable as we could. I am sure the staff will be thrilled to read your comments. I hope your partner is enjoying his time with us too and I hope... More

Paphos, Cyprus
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 7 May 2013

Stayed at holiday Inn Cardiff Airport for a week as a stop for a business. Ticked all the right boxes. Served hot food through the evening and had bar service with although limited selection something for everyone. Breakfast was plentiful and perfectly acceptable. I intend to stay here whenever back on business which could be anything up to a month... More

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Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review
10 May 2013

Dear Andrea, Thank you very much for your comments here on tripadvisor. I am glad that you are enjoying your stays with us and I hope we will be able to deliever the same standard of service you have received in the past. Thank you very much for your loyality. Kind Regards, Jessica Deputy GM More

Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed 5 May 2013

We stayed for two nights while visiting family in several small towns around Cardiff. Location was convenient, it was a completely ordinary Holiday Inn- nice bar staff, pool table! I did witness some negative encounters between staff and my father, who had cancelled previous travel plans, and was accused of lying about placing the phone call because he hadn't written... More

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Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review
10 May 2013

Dear Sir/Madam, Thank you very much for taking the time to share your comments here on tripadvisor. Would you be so kind to get back to me via e-mail when you have stayed with us excactly so I can investigate what happened on the day. None of my staff would ever accuse anyone of doing anything and I would like... More

southampton
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 24 April 2013

We choose this place for its location for a family visit. The location is good & free parking is good. Everything else was just ok. The rooms are geared up for stopovers & airport trips not really for a weekend break. The room, 232, not enough Tea & coffee facilities, had to go get milk etc from reception as only... More

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Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review
29 April 2013

Dear Sir/Madam, Thnak you very much for your comments here on tripadvisor.I would like you to get in touch with me personally to discuss the issues you have had during your stay with us. Would you be so kind to either call me on 01446711117 or send me an e-mail to deputy@exhicardiffairport.co.uk. Some of the issues you have mentioned are... More

Herts, UK
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 22 April 2013

Great hotel, everybody extremely friendly and ideal for the airport. They do hot meals here (which are surprisingly good for HIE) but are still happy for you to get a delivery in to eat in the bar area. Drinks incredibly reasonably priced consiseeing the location and all areas clean and tidy. Worth stopping at even if it's not the closest... More

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Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review
26 April 2013

Dear Sir/Madam, Thank you very much for taking the time to share your experience regarding your recent stay at the Holiday Inn Express Cardiff Airport. I am very glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in... More

Derbyshire, UK.
Top Contributor
53 reviews 53 reviews
47 hotel reviews
Reviews in 43 cities Reviews in 43 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 14 April 2013

We got a good deal and stayed for four nights. We booked a family room and the sofa bed was made up ready for our arrival. We found the room generally to be rather cool. But the room did have a large flat screen. Breakfast was adequate with cereal, pastries and cooked (sausage, tasteless scrambled eggs and baked beans.) The... More

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See 2 more reviews by JoWilson for Rhoose
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review
22 April 2013

Dear Sir/Madam, Thank you very much for taking the time to share your comments with us. First of all thank you very much for your loyality and for coming back to us. I would like to get some more information regarding the short measure of wine and the comment that the staff was not always helpful. It would be great... More

pembrokeshire
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 14 April 2013

Clean, comfortable. Decent breakfast available from 4am. Have stayed here on a number of occasions so felt time was right to do a review. Special mention to the front desk staff, all very helpful, polite and friendly, makes all the difference. Next visit in a few days' time!

Was this review helpful? Yes
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review
22 April 2013

Dear Sir/Madam, First of all thank you very much for your loyality and for chosing the Holiday Inn Express Cardiff Airport for your accomodation needs. I am very happy to see the comments regrding our staff please be assured I will share them with the whole team to motivate them even more. I am very glad you are enjoying your... More

 
 
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Additional Information about Holiday Inn Express Cardiff Airport

Also Known As:
Holiday Inn Express Cardiff Airport Hotel
Holiday Inn Express Cardiff Airport Hotel Rhoose
Holiday Inn Express Cardiff
Holiday Inn Cardiff
Cardiff Holiday Inn
Address: Port Road, Rhoose CF62 3BT, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Rhoose
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Rhoose
Price range (per night): ₹ 3,446 - 6,673
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Just two minutes from Cardiff International Airport and 10 miles from the Cardiff City Centre, our clean modern hotel is all you need for your business or leisure needs. We offer complimentary hot breakfast and free shuttle services to both the Airport and Cardiff City Centre. ... more   less 
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Holiday Inn Express Cardiff Airport
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