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All 4 Cayo Guillermo hotels »

Melia Cayo Guillermo

4.5 of 5
Jardines del Rey, Cayo Guillermo, Cuba
Hotel amenities
4.0 of 5 stars 1337 Reviews
12 February 2012 -
palmtree1010
11 February 2012 -
431VICKIJ
 
 
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1,337 reviews from our community

What travellers say about this hotel
  • Very good(56)
  • Lobby bar(39)
  • Thomas Cook(28)
  • Entertainment staff(23)
  • International restaurant(21)
  • CUSTOMER SERVICE(20)
  • Great time(18)
  • HOT WATER(18)
  • Pool area(18)
  • Friendly and helpful(16)
Traveller rating
    644
    393
    167
    91
    42
Only show reviews for Family (288) | Couples (507) | Business (2)
Date Rating
palmtree1010
Montreal, Canada
1 review
1 helpful vote
5 of 5 stars Reviewed 12 February 2012 NEW
3
people found this review helpful

Back one week already and missing it so much. Everthing from the resort to the amazing staff, starting from the front desk all the way to the gardeners, very friendly happy people. Who were very willing to help when you needed something.Our room was very nice and very clean and well kept by yuya, who by the way was very... More

Was this review helpful? Yes
Francisco Benito de la Calle, Manager at Melia Cayo Guillermo, responded to this review
13 February 2012

Dear Palmtree Thank you very much for your comments, you are right, Yuya is very sweet and a very good made, in general our mades are very Client oriented and they work for you. Hope to see you again soon Regards Paco Benito General Manager Melia Cayo Guillermo More

431VICKIJ
Grimsby, United Kingdom
2 reviews
1 helpful vote
5 of 5 stars Reviewed 11 February 2012 NEW
2
people found this review helpful

Firstly, no review can describe how good this hotel and location is. First Class is not a good enough description. Hopefully our words of thanks can describe how much we loved it. After much deliberation, we chose the Melia Cayo Guillermo, Cuba, for our wedding location and holiday. There were 11 people in our party, including our four year old... More

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Francisco Benito de la Calle, Manager at Melia Cayo Guillermo, responded to this review
13 February 2012

Dear Vicki First of all Thank you for your wedding and sharing it with us. We have many weddings during the year and we know how important that day is, that's why we try to do our best, so if you enjoyed that day we got our goal. I hope you and your husband are very happy forever and welcome... More

CeePee2008
Warwickshire
1 review
5 helpful votes
5 of 5 stars Reviewed 11 February 2012 NEW
6
people found this review helpful

We've just returned back from yet another fantastic two weeks at the hotel. We can only endorse and repeat all the positive and wonderful comments about this hotel. The staff are flawless and have to be rated as one of the best in the world when looked at overall. Nothing is too difficult for them and their courtesy is beyond... More

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Francisco Benito de la Calle, Manager at Melia Cayo Guillermo, responded to this review
13 February 2012

Dear Cee Pee Thanks again for sharing your holidays with us, I am just what my staff makes, so it is everyones job. We will try to be even better the next time. Hope to see you soon. Best Regards Paco Benito General Manager Melia Cayo Guillermo More

gordiebell
falkirk
Reviewer
4 reviews
18 helpful votes
5 of 5 stars Reviewed 10 February 2012 NEW
7
people found this review helpful

Returned this morning.......Absolutely brilliant hotel. First time in Cuba.Not sure what to expect. Hotel fabulous,we had a bungalow.Beach beautiful,with very few flies at all(as some people report).Food excellent and bar staff so friendly.Cleaners and gardeners all friendly and efficient and entertainment first class.Activities during the day were great fun. So who do we remember? Edgar,the cutured barman who makes a... More

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OakvilleDavid
Oakville
Reviewer
5 reviews
25 helpful votes
5 of 5 stars Reviewed 7 February 2012
11
people found this review helpful

Our Home away Home January 21-28, 2012 Cayo Guillermo, just when we return from our little paradise thinking we have just had the best time ever, well, now returning home the for the 7th time, we have to say, that was the best ever. To Eidel, we are coming back the end of March 2012, and for some reason, I... More

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Francisco Benito de la Calle, Manager at Melia Cayo Guillermo, responded to this review
8 February 2012

Dear David Thanks again for choosing Melia Cayo Guillermo, it is a pleasure to read that everytime is a little better, it is becoming more difficult to impress you...but we will keep trying. Hope to see you in March again. Regards Paco Benito General Manager Melia Cayo Guillermo More

Grisane
Montreal, Canada
2 reviews
7 helpful votes
5 of 5 stars Reviewed 6 February 2012
6
people found this review helpful

My girlfriend Lise and I had a perfect week once again at the MCG (Jan 27-Feb 3). The hotel has been renovated, the beach is one of the prettiest I have seen, and you do feel welcome. Food selection has improved i.e. lots of shrimp, blue cheese, great fish, etc. But most importantly, are the Cuban people, who are warm... More

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Francisco Benito de la Calle, Manager at Melia Cayo Guillermo, responded to this review
8 February 2012

Dear Grisane It is nice to read about how you felt at the hotel and the way you consider our staff, as I use to say they are our main power. Hope to see you soon Paco Benito General Manager Melia Cayo Guillermo More

Melaniemansi
1 review
2 helpful votes
5 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

Getting ready for my 7th trip to the Melia, and I can't wait. The Melia is a beautiful resort with the country's best beach and everyone is so eager to make your stay enjoyable. The team does a great job welcoming first time visitors and makes repeat clients feel like family. The food is fresh and delicious. There is always... More

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Jo O
Montreal, Canada
1 review
5 of 5 stars Reviewed 4 February 2012

We have had another great trip to Melia Cayo Guillermo. More

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RRW668
Guelph, Canada
1 review
10 helpful votes
5 of 5 stars Reviewed 3 February 2012
11
people found this review helpful

We are a group of eight Chinese Canadians who just went to MCG to celebrate one lady’s 60th birthday, one gentleman’s 50th birthday and Chinese New Year from Jan. 21 to Jan. 28 2012. We chose MCG based on good reviews and two friend’s positive reports from a few years ago. We were not disappointed. I e-mailed customer service to... More

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Judith P
Gatineau, Canada
1 review
2 helpful votes
5 of 5 stars Reviewed 3 February 2012
3
people found this review helpful

My girlfriend and I spent a wonderful week (Jan 20-27,2012) at MCG. This was our sixth trip to this fabulous little resort. We absolutely love the beach, the people and the warm ambiance at MCG. If you are looking for luxury, you will not be happy here; however the resort is clean, quiet and friendly. People always complain about the... More

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Melia Cayo Guillermo Also Known As

  • Cayo Guillermo Melia
  • Cayo Guillermo
Address: Jardines del Rey, Cayo Guillermo, Cuba

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