This hotel was appalling , on arrival the lady on reception struggled out a smile and wasnt very friendly . After checking in and made our way to the room we walked in and it was freezing due to a large gap in the window which let in quite a draft and noise . Not happy with this I called...
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Thank you for your comments following your stay with us and we were sorry to hear of your of your disappointment with your experience which is most untypical. We can only apologise at this late stage with regards to your concerns and we appreciate you taking the time to give us valuable feedback that we can use to improve our...
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Had a four night stay at the Holiday Inn, breakfast first class, evening meal one night Curry evening, so went on main menu at extra cost first class meal, other three evenings very good.
Disappointed to find no spa bath and pool very small.
Rooms clean and tidy asked for a quite room which we were allocated.
Dog made welcome...
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It was fantastic to receive such good feedback about your dining experience here at the Hotel and your complements have been passed on to our kitchen. We are delighted that you felt welcome and enjoyed your stay, as you say we are in a great location for visiting local attractions in Leeds, York and Harrogate and have easy access to...
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We stayed at this hotel on a mystery tour for one night. Whilst it is not one of the best hotels we have stayed in, it was perfectly acceptable.
The hotel was very clean and well kept, the bedroom was a little on the small side but again was clean, although the carpet was stained,and the bathroom could do with...
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Thank you for your comments following your recent stay with us. We pleased to hear that you were happy with your stay and that you enjoyed your choice at breakfast time. Thank you for your feedback regarding the singer who was entertaining guests, we have lots of fantastic feedback regarding this. We hope that we can welcome you to the...
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stayed here with work the other night, very basic hotel, but you get what you pay for. bed was comfy and breakfast was fine. I understand what others are saying as it certainly isnt the best looking hotel in the world, but if you just want somewhere to get your head down and to be clean then it would be...
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Thank you for your comments following your recent stay with us and we appreciate your feedback. It was great to hear you felt our hotel represented excellent value for money and that you had had a good night’s sleep in a clean, comfortable bedroom. We hope to have the opportunity of welcoming you to the hotel again in the not...
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I agree with John W. This hotel is desperately in need of a facelift. The pillows were clearly labelled firm and soft but there was no difference as both were flat! The room and the bedding was clean but jaded. However we did sleep well so the beds must have been comfortable. My main gripe was with the breakfast. We...
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Thank you for taking the time to post your comments following your recent stay at the Holiday Inn Leeds-Garforth and we appreciate your feedback regarding the hotel.
We were unhappy to hear that you disappointed with your choice at breakfast as this is most unusual and we often receive many complements regarding the extensive selection available.
We would like to...
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Brilliant customer service,a nice change after recently staying in a four star hotel,which proved to be a major disappointment. The staff there could do with a trip to Garforth to see how to treat their customers.Everyone was very friendly and nothing was too much trouble,from the staff on reception to staff in the bar,all excellent. Positioning of hotel was good...
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Many Thanks for your fantastic feedback following your recent stay with us and it was great to hear that our hotel exceeded your expectations for the level of customer service given to you by the whole team throughout your stay. We take great pride in looking after our guests and aim to make their stay as comfortable and relaxing as...
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Selected this hotel because it had parking and a pool. Many other Leeds hotel want you to park in a public car park.
Overall the hotel is shabby and while the bedroom was clean and comfortable the bathroom was dirty. The pool was very small, cold and cloudy. Communal showers in the changing rooms and empty soap dispensers.
The worst...
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Thank you for your comments following your recent stay with us and as you state, we do have ample free parking on site available for guests unlike many other local hotels who do not provide this as a complementary part of the package. We were sorry to hear that you felt unhappy with your bathroom as this is a most...
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We had 2 nights here with our U13 rugby team and what a great venue it was. We arrived at 2am, following our coach breaking down, and were delighted that the bar was opened to allow the Dads a swift night cap or two!. The rooms were clean and and the full English breakfast was fantastic. We also had dinner...
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Thank you very much for your fantastic comments following your recent stay with us here at Holiday Inn Leeds Garforth. It was great to hear that despite an extremely late arrival (poor you!), you were able to relax in our comfortable lounge and bar for a few well earned drinks. We were delighted to hear your party were all pleased...
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Friendly Staff, nice bar area etc.. Rooms were nice apart from smelly towels..we left in bath to replace but they just folded them up and put them back!
VERY noisy people above us, nearly had to complain to reception...could happen anywhere though.
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Many thanks for your posting on Trip Advisor and we were pleased that you had an enjoyable stay and found our staff friendly. We are grateful for your feedback regarding the towels in your bedroom, this is most unlike us as our Housekeeping team are meticulous when servicing guests bedrooms. Please accept our apologies for this lapse in service and...
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Had a great one night stay clean room with eveything you need the staff were very freindly and helpfull no complaints
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Thank you for your feedback and it was great to hear you enjoyed your stay and had great service from all the staff at the Hotel. We hope that we can welcome you back to the hotel again in the future.
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