Just spent 5 nights at the Grand Emperor for rest and relaxation. An older well established casino but well presented and spacious rooms. Reception was helpful and if someone did not understand english they would find someone for you. Got free upgraded to the exective floors which entilted us to dring and hotel vouchers. The room was modern and clenliness... More

We wanted to stay in town, and we chose the Grand Emperor. We were very happy with our choice; great lobby, clean/modern room with great view, great service, and an excellent Chinese restaurant. Fast check in and no problem getting into the room before noon, when we arrived. It was about 10-15 minutes from the airport using a taxi. The... More

Hotel is located right in the city, very near to Lisboa/Grand Lisboa. When you first enter the lobby, you'll probably notice the 1kg gold bars on the floor of the lobby. Service is great, from the front desk to the concierge. There is only 1 floor of non-smoking rooms though. All other floors are smoking. The casino is from the... More

I've stayed in several hotels in Macau, but never in the heart of the casino district. I picked the Grand Emperor solely for its location, but was pleasantly surprised by their service standards! Reception, Room Service, Housekeeping, Concierge - they were all friendly, eager very very efficient. And this despite many of the staff not being very comfortable with English... More

Since we entered hotel and until exited it's doors experienced very high level service!Very hospitable, smiling, helpful stuff!!! Thank you! Room was spacious, very clean and comfortable, felt like absolutely new! All amenities there and everything worked great! I especially loved beautiful flower picture on the wall!Windowsill is very comfortable to sit on it together watching lights of Lisboa and... More

What a magnificant hotel. The staff were very friendly and helpful nothing was to much trouble. We stayed in an excutive room and it was huge very modern and well maintained. The bed is one of the best we have ever slept in at a hotel. The bathroom was very impressive. The resturant on level 9 was very good with... More

We have just come back from our first trip to Macau which we added onto a five night stay in Hong Kong. Our travel agent got us a pretty reasonable deal for the accommodation here as we had no prior knowledge of either Macau or its hotels. Our 2 night stay was most enjoyable. We were upgraded to the executive... More

We spent 2 nights here in Jan'13. We arrived on the shuttle from the Macau ferry terminal. The staff were really helpful, and keen to do what ever they could for us. The rooms we had were clean, with good amenities. The buffet was great for both dinner and breakfast. Only problem we had was the wifi in the rooms... More

Location is great!! The room was nice; decent size but no bathtub. I don't think they changed the sheets after my first night staying there. The person who checked us in was very helpful and very instructional; however, the rest of the other staffs were the rudest ppl I ever seen in the service industry: I was sitting in the... More