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All 77 Macau hotels »

Lan Kwai Fong Macau

No.230 Rua De Luis Gonzaga Gomes, Macau, China
Hotel amenities
Ranked #20 of 77 hotels in Macau
4.0 of 5 stars 36 Reviews
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36 reviews from our community

What travellers say about this hotel
  • Ferry terminal(4)
  • Hotel staff(3)
  • Grand suite(3)
  • Very nice(3)
Traveller rating
    14
    18
    2
    2
    0
Only show reviews for Family (5) | Couples (13) | Business (6)
Date Rating
A4turbo21
Shanghai, China
Contributor
15 reviews
1 helpful vote
5 of 5 stars Reviewed 29 January 2012

stayed there for 2 nights right at the start of chinese new year. The room was large and really beautiful. Location is in a quieter area which is also a 6 min walk to the larger hotels like the Wynn and Star World where you can hop on one of the free shuttles to go around Macau. The service was... More

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AlexanderYee
Malaysia
Reviewer
3 reviews
4 of 5 stars Reviewed 29 January 2012

We stayed there for 3 nights during June 2011 and work has prevented me from giving a review to this lovely place. The staffs are keen to give a helping hand and always around to either pass an umbrella, open the door, answer questions on directions or just there for a smile. The rooms (we booked two) are well decorated... More

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chd72
Mumbai, India
Contributor
11 reviews
8 helpful votes
5 of 5 stars Reviewed 29 November 2011

staff service excellent lovely modern rooms and free shuttle to ferry terminal casino small the hotel is on walkable distance to sands macau where we can get a shuttle bus to cotai where there is venetian hotel . the hotel has free shuttle bus to airport and ferry terminal no charge for joiners casino too small near fishermanwarf which has... More

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A TripAdvisor Member, General Manager at Lan Kwai Fong Macau, responded to this review
30 November 2011

Dear Sir/Madam, Thank you for your compliment and so glad to know that you had an enjoyable stay with us. I will definitely share your positive feedback with my team. Thank you once again and look forward to seeing you again very soon. Best regards, Gary Mak General Manager More

honben54
1 review
4 of 5 stars Reviewed 16 September 2011

I would like to express my gratitude to the staff Victoria who arranged a very delicious birthday cake to my wife. Special thank is also giving to the staff who delivered the cake to my room. I will plan to stay the hotel in every year of our anniversary on September 11th. More

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A TripAdvisor Member, General Manager at Lan Kwai Fong Macau, responded to this review
18 September 2011

Dear Sir, Thank you for your compliment and so glad to know that you had an enjoyable stay with us. I will definitely share your positive feedback with my team, especially Victoria. Thank you once again and look forward to seeing you again in Sept 2012. Best regards, Gary Mak General Manager More

tiffanylungx
Hong Kong, China
1 review
1 helpful vote
4 of 5 stars Reviewed 7 August 2011
1
person found this review helpful

I just got back from the hotel today and I've decided to write a review before I forget about my experience. First of all, I would like to say that the service from the hotel staff - well, the bell boys (since they were the only ones we've interacted with throughout our stay) - was pretty good. They helped us... More

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A TripAdvisor Member, General Manager at Lan Kwai Fong Macau, responded to this review
16 August 2011

Dear Madam, Thank you for your compliment to our hotel as well our Concierge team and so glad to know that you had an enjoyable stay with us. I will definitely share your positive feedback with my team. In regards to the our team member, Angela's attitude during your check out, please accept my sincere apology. We have briefed her... More

dubai11
uae
Reviewer
5 reviews
4 helpful votes
4 of 5 stars Reviewed 6 June 2011

stayed here for the second time and again you can not beat this hotel in macau as far as value goes close to everything clean rooms good service not 5 stars but for 700HK$ you cant go wrong. More

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A TripAdvisor Member, General Manager at Lan Kwai Fong Macau, responded to this review
8 June 2011

Dear Sir/Madam, Thank you for choosing to stay with us again. Hope you have found the difference of our team since your last stay in May last year. Thank you once again and look forward to seeing you again very soon. Best regards, Gary Mak General Manager More

Roams-A-Lot
Portland, Oregon
Senior Contributor
49 reviews
28 helpful votes
5 of 5 stars Reviewed 28 April 2011

I stayed at the Lan Kwai Fong last week. The hotel and staff was amazing - probably the best hotel experience I've ever had - and I've stayed at a lot! My experience with the staff was 100%. They were genuinely helpful with everything from check-in to getting me to the ferry terminal when I left. The concierge helped me... More

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A TripAdvisor Member, General Manager at Lan Kwai Fong Macau, responded to this review
29 April 2011

Dear Sir, Thank you for your compliment to our hotel as well our Concierge team and so glad to know that you had an enjoyable stay with us. I will definitely share your positive feedback with my team. In regards to the charge of internet service, we are currently surveying if this is Macau’s market practice and will revise our... More

Dallas2Raleigh
East Midlands
Contributor
12 reviews
10 helpful votes
3 of 5 stars Reviewed 13 April 2011

I stayed at Hotel Lan Kwai Fong for just one night, and upon arrival in Macau used the free hotel shuttle bus which is well marked at the ferry terminal. As I had an early arrival, I had to wait a few hours for my room to be ready however the Reception team were very helpful and asked if I... More

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A TripAdvisor Member, General Manager at Lan Kwai Fong Macau, responded to this review
21 April 2011

Dear Madam, Thank you very much for staying with us and alos the compliment about our room. We sincerely apologize about the our team's unprofessionalism, we will definitely take a serious remedies in order to rectify these and hope to make your next stay a more pleasant and enjoyable one. We take our guest comments and feedback seriously and definitely... More

timocall
Adelaide
2 reviews
2 of 5 stars Reviewed 25 March 2011

The individual rooms are really nice - modern, spacious, well designed, aesthetically pleasing and comfortable. This unfortunately was where the highlights ended for us. Even though the hotel is relatively new the slate smell of cigarettes has started to become prevalent. There appeared to be no control on where guests could and couldn't smoke - on several occasions we were... More

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A TripAdvisor Member, General Manager at Lan Kwai Fong Macau, responded to this review
26 March 2011

Dear Sir/Madam, Thank you very much for staying with us. It is with deep regret that you found your stay unsatisfactory. We sincerely apologize about the uncontrollable cigarette smell and our team's poor english communication skills, we will definitely take a serious remedies in order to rectify these and hope to make your next stay a more pleasant and enjoyable... More

DR_MOJITO
PARIS
Senior Contributor
41 reviews
22 helpful votes
5 of 5 stars Reviewed 25 March 2011
2
people found this review helpful

I am a gambler shame on me, and I often come to Macao from France : ) I’ve tried tons of hotels in Macau and so far my favorite was the Hyatt on Taipa… But I don’t like the location too much, especially those rooms that have a view directly on the airport and some wasteland / junkyard! I have... More

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A TripAdvisor Member, General Manager at Lan Kwai Fong Macau, responded to this review
27 March 2011

Dear Sir/Madam, Thank you for choosing to stay with us for twice in February. Thank you so much for your compliment and so glad to know that you had an enjoyable stay with us. I shall definitely share this with my team. In regards to your comments about internet and laundry charges, we will definitely evaluate and survey if this... More

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