1295 Reviews
Travellers' Choice™ 2012 Winner
All Inclusive | Family (2011)
My husband and i have just returned from the grand paraiso after spending a week last June at the grand bavaro.
What can I say other than wow Once again
Both hotels are wonderful but we found the service at the paraiso amazing and the staff at the hotel from the minute we arrived till the minute we left outstanding....
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This was our first time staying at an Iberostar property. As far as all inclusives, this was top notch. We stayed a week and couldn't have enjoyed ourselves more. The Grand was excellent. We are over 50 so late night activities were not that important to us although they did have them available. One night they put on a Rock...
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Dear guest,
We are very pleased to know, you have had a great experience in our property for the first time.
We are a big family, where guests and staff feel the great environment of being part of Iberostar.
We are truly looking forward to welcoming you back to your home Iberostar Grand Paraiso.
Kind Regards,
Quality manager - Iberostar...
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Beautiful ocean front corner jacuzzi sweet:) Fabulous service, the best spa in the Caribbean ive seen many!!!
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Dear Guest,
We are very happy to note that you enjoyed your stay at Iberostar Grand Hotel Paraiso.
We look forward to welcoming you back again soon for another special spa retreat.
Kind Regards,
Quality manager, Iberostar Mexico.
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My husband and I just got back from Iberoatar Grand in Mexico and had a fabulous trip. The staff are all amazing and each and every staff member went out of their way to make our stay perfect always saying hello, holding open doors, etc. One night we were at a show and two newer staff members asked if they...
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Dear guest,
Thank you very much for your comments. We are all delighted to hear that you enjoyed your stay.
Thank you for mentionning two of our main strengths – our welcoming and affectionate staff and the high class cuisine. We turn our attention to our employees to make every guest feel at home and enjoy his stay. It is...
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This was our third vacation at Iberostar Playa Paraiso and we have always looked forward to the Grand as the pinnacle of this experience. My husband and I spent our tenth wedding anniversary at the Grand hotel, it was the perfect place to celebrate such a special occasion. We were expecting the best of the best due to such great...
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Dear Guest,
We are very pleased to read that you chose to stay at Iberostar Grand Hotel Paraiso to celebrate your tenth wedding anniversary and delighted that the experience lived up to your expectations. I will be certain to share your kind comments with the rest of the team as they certainly are passionate about their service.
We hope to...
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This is our second time at the Grand and we came back even more happier than the first time!
If you come back unhappy from the Grand, it will be your fault, because you simply didn't explain your concerns to the right people. I have SUPER high standards (I'm in the customer experience domain since I was born), and this...
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Dear guest,
We are glad to know, after your second time with us, we have fulfilled your expectations, once again.
We thank you for your suggestions, they are very helpful . Be sure, we have taken note of your comments.
We look forward to welcoming you back to Iberostar Grand Paraiso for the third time!
Best Regards,
Quality manager -...
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First of all, I want to put all Canadians to rest when I say that Mexico (especially the Riviera Maya) is a "safe" place to vacation. Not once did we feel that we were in unfriendly territory even after our morning outing in nearby Playa Del Carmen.
As we had previously stayed at the Iberostar Grand Rose Hall in Jamaica...
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Dear Mr and Mrs Kummer,
First of all, I would like to thank you very much for taking the time to write a review about Iberostar Grand Paraiso. It is a pleasure to hear that you enjoyed your stay with us. I am very pleased that our staff could fulfill your expectations and you felt well attended. I will be...
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You can always trust IBEROSTAR for top quality! love it love it love it love it love it love itl ove it love it
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Dear Guest,
Thank you for taking the time to share your kind comments about Iberostar Grand hotel Paraiso.
We hope to have the opportunity to welcome you again very soon.
Yours sincerely,
Quality manager, Iberostar Mexico.
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If we didn't speak with other couples during the week we stayed there, my wife and I would have to think we are either crazy or absolutely impossible to please, based on the glowing reviews we've found on TripAdvisor. That week, we did not speak with a single other customer who was as positive about their stay as the reviews...
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I want to preface this review by first saying that we have spent the past 4 Christmas' at The Quetzal. This year we decided to try something different, so we booked the Lindo. Upon arriving at the Lindo we were upgraded to The Grand and what an amazing experience.. I have nothing but wonderful things to say. My husband and...
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