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Iberostar Paraiso Maya

4.0 of 5
Pto Juarez km 309, Playa Paraiso 77710, Mexico
Hotel amenities
4.5 of 5 stars 1209 Reviews
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1,209 reviews from our community

What travellers say about this hotel
  • Wave pool(70)
  • Lazy river(57)
  • Very nice(46)
  • Ice cream(33)
  • Japanese restaurant(27)
  • Steak house(26)
  • Kid Club(23)
  • Room service(23)
  • Great time(22)
  • Star friend(18)
Traveller rating
    701
    334
    96
    43
    35
Only show reviews for Family (535) | Couples (278) | Business (6)
Date Rating
Tripors
Ottawa
2 reviews
1 helpful vote
5 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

We were at the Iberstar Paraiso Maya from January 28 to February 4. My husband, our daughter, her husband , their three boys and I had a very good time. There is something for everyone to do. I chose to sit by the pool and the rest of the family took advantage of offsite trips (caves, snorkeling, Tullum). I agree... More

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Edjujohn
johnsburg
1 review
4 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

Fantastic vacation. Stayed in a superior junior suite with a King bed. I could not ask for anything more for the money spent. I do have one complaint - This trip was set up because of my wife's special birthday. The travel agent noted it on the resort's itinerary and I saw it on the resort's notes when we checked... More

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frf18
Baltimore, Maryland
2 reviews
4 helpful votes
4 of 5 stars Reviewed 8 February 2012 NEW
4
people found this review helpful

We just returned from a four day weekend at the Iberostar Paraiso Maya. Overall, the resort is beautiful, the food is very good, the service is excellent, and there are plenty of activities to keep every family member occupied. We had a superior junior suite at the Paraiso Maya which was huge and quite lovely. What we wish we had... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Paraiso Maya, responded to this review
10 February 2012

Dear guest, First of all thank you very much for sharing your comments about your experience during your recent vacation at Iberostar Paraiso Maya. I am glad to hear that you felt comfortable with our team and you enjoyed our Miniclub program. I appreciate that you enjoyed the food and our à la carte Mexican restaurant. I also would like... More

Trish88Edmonton
Edmonton
2 reviews
5 helpful votes
4 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

We have just returned from a wonderful vacation at the Paraiso Maya. I'm not sure what planet some people are living on when they say this resort is dirty and badly maintained:( What a load of absolute rubbish. Still you have to consider the source and when you get a handful of bad reviews among thousands of very good ones... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Paraiso Maya, responded to this review
10 February 2012

Dear Guest, First of all, I would like to thank you for taking the time to write a review about Iberostar Paraiso Maya. We are delighted to hear such positive comments and to know that you enjoyed your vacation among us so much. Thank you very much for mentioning our staff attentiveness and their effort, I will be sure to... More

hockeymom89
Calgary Alberta
Contributor
14 reviews
22 helpful votes
4 of 5 stars Reviewed 3 February 2012
5
people found this review helpful

This was our third trip to this resort, twice to the Lindo and this time to the Maya. We have as well stayed at the Iberostar Rose Hall Suites in Jamaica. We were very happy with our overall experience. Service and Staff: Very friendly yet professional. Special mention to Osvaldo - the bellman, Miguel - the wine steward for the... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Paraiso Maya, responded to this review
6 February 2012

Dear Guest, Thank you very much for sharing such a positive comment about your holiday with us here in hotel Iberostar Paraiso Maya. Your enthusiasm in describing the high level of our services is a good input to keep motivating our team. In addition we are especially pleased to see that you enjoyed the hotel’s settings and surroundings. I am... More

HandyHairy
Edmonton, Canada
1 review
4 helpful votes
4 of 5 stars Reviewed 2 February 2012
4
people found this review helpful

Stayed for the 4th time this year and found that cleanliness, quality of service and attention to detail are beginning to trail off, compared to previous experiences. Still an excellant place to vacation, - for most people. Having experienced completely top-notch service, attention to detail and value for the money from these folks previously, our expectations were high for this... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Paraiso Maya, responded to this review
6 February 2012

Dear guest, Thank you for taking the time to share your valuable feedback regarding your stay at Iberostar Paraiso Maya hotel. First of all, I would like to send you my warmest appreciations for choosing Iberostar paraiso Maya, we are deeply glad and grateful because your choice was to spend your special vacation at our resort for the 4th time.... More

holidayaddictUK15
Southampton, United Kingdom
Senior Reviewer
6 reviews
8 helpful votes
4 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

Back for the third time in five years, and still generally very good, but with one or two imperfections creeping in. A free upgrade at check-in, which was very welcome, but they should have known we'd stayed before, especially as I'd been in touch to request a particular room if available. Everything still scrupulously maintained, and the grounds are a... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Paraiso Maya, responded to this review
6 February 2012

Dear guest, Thank you very much for taking the time to write a review about your recent stay at Iberostar Paraiso Maya. I am delighted to know that you enjoyed your stay with us. I would like to take this opportunity to thank you very much for your loyalty and for being part of our Iberostar family. Furthermore, it is... More

Angela L
Minneapolis, Minnesota
1 review
1 of 5 stars Reviewed 31 January 2012

I went there in November 2011 for my brother's wedding and that was amazing, BUT the food at the resort was terrible - I think I lost weight on my vacation. Also, the day we left we realized my mothers diamond earings, an expensive watch, and my grandmother's diamond engagement ring that she passed down to us were all missing.... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Paraiso Maya, responded to this review
10 February 2012

Dear guest, Thank you for taking the time to share your valuable feedback regarding your stay at Iberostar Paraiso Maya hotel. We are very concerned to learn of your disappointing experience during your stay and would like to apologize for any inconvenience you experienced. Thus, we would very much appreciate to further discuss with you the details of your feedback..... More

sulaOhio
ohio
Senior Reviewer
8 reviews
47 helpful votes
5 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

Just back from 10 days at the Iberostar Maya. The most impressive attractions are the grounds. They are wonderful for strolling and relaxing. The beach is also beautiful, lots of waves for mild body surfing and white sand. The food in the restaurants is extremely tasty (if a little salty, but isn't that the same thing). Staff very friendly and... More

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Schmidt714
Regina
2 reviews
6 helpful votes
5 of 5 stars Reviewed 27 January 2012
5
people found this review helpful

The resort is beautiful and well-appointed. The staff were warm, friendly and welcoming. I felt like a movie star! Despite what some people have said, the food was very good (especially the a la cartes). My husband had a medical issue while we were there and the staff were exceptionally attentive, supportive and professional. If you had to have a... More

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Iberostar Paraiso Maya Also Known As

  • Iberostar Playa Paraiso
  • Iberostar Riviera Maya
  • Iberostar Hotel Paraiso Maya
  • Iberostar Maya
  • Iberostar Grand Paraiso
  • Paraiso Maya
Address: Pto Juarez km 309, Playa Paraiso 77710, Mexico

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