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Iberostar Paraiso Beach

3.5 of 5
Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Paraiso Beach
Ranked #6 of 10 hotels in Playa Paraiso
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1,767 reviews from our community

Traveller rating
    914
    534
    206
    72
    41
See reviews for
Families
615
 
Couples
518
 
Solo
24
 
Business
19
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Rocky Mount, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 May 2013 NEW

Me and my wife were celebrating our 20th anniversary with this vacation. We looked at several locations and decided to go here and we were not disappointed with our choice. Upon arrival, it was like a luxurious palace with marble flooring throughout lobby. Receptionist, Carmen, was very generous and helpful whenever we went there. Manager Jorge was very informative on... More

Was this review helpful? Yes 2
Montreal, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 18 May 2013

The last time I went to the paraiso beach was in april and it was amazing. The food was amazing the entertainment was great the staff was amazing the bartenders the servers everything was great. Also the rooms were very clean! I have 2 kids, one is 6 and the other is 9. They loved it as much as we... More

Was this review helpful? Yes 4
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review
24 May 2013

Dear Guests, First of all we would like to thank you for choosing Iberostar for your recent stay. We appreciate you took the time to share your experience since it provides us and many readers with and insight of our service and facilities. The management team is satisfied after reading your comments; we do our best to offer amazing vacations... More

Winnipeg, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 16 May 2013

I've visited IPBeach in April 2013 and I was dissapointed with this hotel as I've done my homework on searching hotels in R/Maya and I've also been there few times at Sandos. But first. When we have arrived the reception was very accomodating to switch rooms for better location for only 5$ tip. I have asked about upgrading to Lindo... More

Was this review helpful? Yes 4

Review collected in partnership with Iberostar

IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review
23 May 2013

Dear Guests, On behalf of the management we would like to thank you for choosing Iberostar for your recent stay. We truly appreciate all guest feedback as it provides inspiration to our team and allows us to continuously strive to achieve the utmost level in customer satisfaction. We are sorry to hear that your daughter got skin rash during your... More

Halifax, Nova Scotia, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 15 May 2013

My favourite part at Iberostar Paraiso Beach was the beach! It was mostly sand and great for swimming for all ages but there were also a few areas with lots of coral which made for some awesome snorkeling right there at your resort! The food was fresh and delicious and there are always some "American" foods for kids and the... More

Was this review helpful? Yes 2

Review collected in partnership with Iberostar

IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review
25 May 2013

Dear Guests, First of all we would like to thank you for choosing Iberostar for your recent stay. We appreciate your taking the time to share your comments since it provide us with great information from a client’s point of view of our services and facilities. Thank you for highlighting that the Staff was always friendly and helpful and that... More

NJ
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 14 May 2013

Just got back from Iberostar Paraiso Beach. Stayed here a week and found the resort to be very nice. We enjoyed our time here. I gave it a 4 rating only because the food was not good. For an all inclusive you go not expecting the best food, but even for an all inclusive the food was pretty bad. Here's... More

Was this review helpful? Yes 3
Danbury, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 13 May 2013

I am a single traveler and overall had a good time however, I would not return to this resort. They would not allow you to move your beach chair near the water and had to keep back so many feet from the shore due to some federal regulations.. Ive traveled all my life and never heard of such a thing... More

Was this review helpful? Yes 2
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review
24 May 2013

Dear Guest, First of all we would like to thank you for choosing our Iberostar for your vacations. We appreciate you sharing your comments with us since it provides important information for our improvement. As you mentioned all beaches in the area are regulated by the Environmental Federal Law and they are treated as protected areas. We can enjoy them... More

Brooklyn
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 11 May 2013

My wife and I stayed at Paraiso Playa for six nights, along with immediate and extended family, for a destination wedding. We had a good time, but I wouldn't return. First, the grounds are absolutely beautiful, and from talking to people who stayed at other nearby resorts, the Iberostar complex (five adjacent resorts) may have the best beach in the... More

Was this review helpful? Yes 2
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review
14 May 2013

Dear Guest Thank you for choosing Iberostar Paraiso Del Mar for your recent vacation, we are truly sorry to read that the quality of the food and the service did not fulfill your expectations. With regards to our concierge service, they open their desks from 9:00am to 2.00 pm and from 4.00 pm to 7.30 pm, during the 2 hour... More

Kansas City, Kansas, USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 May 2013

We so enjoyed the first stay we had to go back and stay longer this time. Remember to tip the staff, this is part of thier wages and they really do appreciate knowing you cared enough to recognize them for their efforts. Remember to make your plans for any excursions before you get thier as they can fill up and... More

Was this review helpful? Yes 2

Review collected in partnership with Iberostar

IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review
24 May 2013

Dear Repeat Guests, On behalf the management team and all the staff at Iberostar Paraiso Beach we would like to thank you for choosing Iberostar again for your vacations . We are happy to know that the Staff was always welcoming, the service provided was excellent and most importantly, that you enjoyed so much your first visit that you came... More

Mount Albert, Ontario
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 7 May 2013

My 2nd time to the Iberostar Paraiso Beach--Loved it both times!! Beach is amazing--Food is yummy...especially a l cartes!! Pool and grounds are beautiful and very well kept! Lots to do and Playa del Carman is only 1/2hr away! Would recommend to families and couples. We went this time as a group of 8 women! Had a blast!

Was this review helpful? Yes 3
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review
24 May 2013

Dear Guests, First of all we would like to thank you for choosing Iberostar again for your vacations. We appreciate the time you took to share your comments and feedback with us and many readers since it gives an important insight of our services and facilities. We have forwarded your comments to the staff, they will be glad to know... More

Vancouver, Canada
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 May 2013 via mobile

A nice factory for mass tourism. Spent two weeks at this resort. The staff get a 5/5 rating except reception, they are soooo slow. Resort has the standard cookie cutter layout, a long tube from reception , followed by dining and entertainment area, followed by pool and rooms with another food place before you hit the beach. Sand and water... More

Was this review helpful? Yes 1
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review
25 May 2013

Dear Guests, First of all we would like to thank you for your recent stay and for taking the time to share your comments with us. We are more than glad to know that you enjoyed a good stay for most of your time with us; also it is important that you found the Staff always friendly and service orientated.... More

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Additional Information about Iberostar Paraiso Beach

Also Known As:
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Del Mar
Iberostar Paraiso Beach Hotel
Paraiso Beach
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya
Address: Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotels in Playa Paraiso
#6 Family Hotels in Playa Paraiso
#6 Top resorts Hotels in Playa Paraiso
Price range (per night): INR10,660 - 15,404
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape. ... more   less 
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