Arrived at this hotel on the 28th April 2013 for a 7 night stay. First impressions were good, hotel reception were polite and friendly and got us sorted out with our room and safe immediatley. The apartment was very spacious, couldn't fault the cleanliness, had everything we needed. The only thing i could criticize if i was being extremely picky... More

My wife & I returned from these apartments on 24/4/2013.This holiday had been a Xmas present from my daughters.We found the apartment quite spacious & adequate for what we needed.The only criticism we could find with the apartment is that it was dated,but reasonably clean.Hot water was no problem, the fridge & all other appliances worked.The only item that were... More

We have just returned from a weeks stay at the Neptuno. This was our 7th time in Tenerife and we have never been disappointed, first impressions of the hotel were fine a bit run down but as it was a cheapish deal we weren't bothered. The room although relatively clean was dated and tatty with a view of a roof.... More

The bathroom was fairly clean, but in the living room some long black hairs were lying in the middle of the room. And the kitchen sink was smelly even after running a lot of hot water. For people who are very sensitive regarding cleaniness this hotel is not good. Others might not care that much. The hotel is good if... More

We stayed at the Neptuno Easter 2013 last minute, self catering to get away from the miserable British weather. Great place to stay, cheap, cheerful and blissful sunshine. Apartment was basic but perfectly acceptable with a nice view of the sea and sunset in the evening from the balcony. Albeit some of the towels provided were a bit 'threadbare' but... More

We spent 10 nights here through the beach.com booking. We wanted a really cheap deal for as long as possible and wasn't worried about being near to the beach. We knew the rooms wouldn't be a luxary, but they were cleaned every day, and had some good cooking tools to make a pasta lunch or pop a pizza in the... More

The apartments seem to have a significant cockroach problem as they include details of this on the information sheet about the hotel. Indeed a very large one greeted us when we arrived in our first room. The information sheet advised that we could go to reception to get some insecticide. Since ad hoc pest control is not one of the... More

My first visit to Tenerife, I had to find myself in Neptuno and the place awesome. Really loved the large balcony and the services... For me it was a the definition of a perfect holiday, all thanks to Aronasol in London for the incredible offer.....

We stayed a week in January at the Neptuno and had a lovely stay. Staff were very nice rooms were basic but clean. Located at the top of a steep hill but we met some lovely people. Food and drink on the strip was very cheap...only 8 euro for a 3 course meal in most places and 2-3 euro a... More