My husband and I have just returned home from the Cinco Casitas Vilas and we had a fantastic holiday. However we are unsure we would book these villas again, as there is no guarantee which villa you will be allocated.

When we booked, we were under the impression that the villa in the brochure would be the one that we would have. We did not find out until the day before we went that there was more than one villa and they all had different size pools. After a day on the phone to the travel agents, Thomsons and the resort office in Lanzarote we were told they would do they best to allocate us one of the villas with the larger size pools.

When we arrrived we were met outside and told we were staying in Villa 4, even before we entered the Villa the man warned us that only 2 of the 5 villas have the larger pools, and this is an on-going problems with customers as Thomsons are not warning the holiday makers they all think they have the villa in the brochure. Once inside the... more