Extremely lousy customer service. Most people start checking out by 10, but you can only check get your room around 3pm, a show of poor efficiency at housekeeping. If you are there for a short stay (1 night's stay), this is not the hotel for you as the lack of efficiency to get a room to rest is wasting your... more

Hotel is in good location as you can easily access all the parks, but rooms are too small, and too basic! Not a hair dryer, no toilettries,plain bed, awful tv channels (no remote!)... And people smoke everywhere.. Only breakfast was good (I was amazed at the service - we had enough food to keep the whole lot served - and... more

4 of us took a bus tour package from Singapore to the First World Hotel at Genting Highlands. The check-in process was honestly not as bad as I had been led to believe from reading the various websites, it only took us an hour. The rooms themselves were clean but very dated and small. The biggest problem was the sheer... more

We drove up from Singapore with a stopover in Malacca. It was a great drive and also time spent in Malacca was fantastic with the must have food and massage experience. I have been reading up about staying in First World Genting and the huge crowd to expect during the school holidays. As such, i timed my trip up on... more

Genting is a location with great views but totally commercialised i.e the emphasis is on the casino and the theme park but not on its beautiful surroundings and nature The hotel is located just above the indoor theme park and is very conveniently located It is stated to be the largest hotel in the world and this reflects in the... more

It's an ok hotel. colorful. It took us nearly 1hour to check in and go to our room. Room was clean and spacious. good value for money but need to improved their slow service. more

My husband, my brother and I went to "First World Hotel" in August this year and were really disappointed. We booked two deluxe View Rooms with adjoining doors. As service is scarce in this huge hotel, we had to carry our luggage by ourselves (well, this is ok, I don't mind carrying my luggage by myself). But once but opened... more

i stayed at genting first world hotel, booked through genting website, and stayed at superior room. checking in took 45 minutes, long queue. never seen anything like this. room was small, no aircon, only a ceiling fan on top. the room was very small, but very clean. as was the shower and toiler. small but clean. breakfast was horrible. horrible.... more

A few years ago I stayed at the standard rooms when they were brand new. I know how bad they are. So this time when I traveled with my kids, 5 year old and 6 year old, I booked the World Club room. I was pleasantly surprised, the room is very spacious and clean. We had wonderful views of the... more