I booked this hotel only 2 days before we were to travel, just as somewhere to get away for the Easter break. I wasn't expecting too much, but the rooms were just wonderful (we booked a spa suite) and the staff friendly and accommodating. The pub next to the hotel serves good food and the Dan Murphy's kept our little... more

Stayed here for one night. Reception were friendly and allowed us to check in at 10am. Secure car parking which was accessed with room key. Room was large with 2 single beds and a roll out bed. Very clean and spacious- looked newly renovated. Room contained coffee making facilities, iron, TV, AC, hairdryer and had a large bathroom with full... more

we stayed here for 4 days on our honeymoon travelling up the east coast of oz. our room was lovely and fresh and very clean. the bathroom was big and had beautiful fittings and fixtures. quiet and a complementary shuttle service available to take you to the main areas. restaurant and bar weregreat and food was amazing, really recommend this... more

Quality Hotels always need to be approached with caution. Put simply, the brand management is a bit pear-shaped and quite often Quality = crappy & dated (I've been caught before!). This isn't the case for the Quality @ Mermaid Waters and hopefully it is setting the benchmark for other Quality Hotels to follow. We booked the hotel over the web... more

We booked the Quality Inn Mermaid Waters over the internet and arrived early around 9.30am on our check-in day. There were several signs in the reception area advising check-in time was 2pm but I thought I'd take my chances. The front desk girl was friendly and cheerful and checked us in no problems. We were given a printed list of... more

It was clean. It was affordable and it was near a lot of the sights that I wanted to see. No problems and the staff seemed friendly and helpful. I also met the love of my life in the lobby, so maybe I'm partial. Great place to be picked up for tours. It seems like it's a base pickup spot... more

We stayed at this Hotel as it was the closest we could get to Draculas. When we went to our room it smelt of cigarette smoke so we immediately went back to reception to advise them. I told them I could not sleep in a room that smelt of smoke so they upgraded us to the Spa room. This is... more

Extensive renovation work being carried out. More of a building site rather than a quiet hotel. We opted not to stay here when we saw the extent of the building work with its accompanying dust and noise. more

Quality Hotel Mermaid Waters is located in a quiet neighbourhood. There are a couple of neighbourhood shops that sells fruits, groceries and eateries. However, they appear to close around 6-7pm. It is near to Pacific Fair (approx 5mins by transport or 15mins walk). There are only 2 surfside buses, but do take note of their time table as it is... more