I have 2 young children 10 and 9 years old. We were there for new years so I did not want to be right in Surfers Paradise. We had a 2nd floor apartment above the nightclub and pub. After reading the reviews I was really worried I had booked something that was going to be trouble. This was not the... More

Travelled here with a business colleague to meet some clients. We arrived after a flight from New Zealand at around 6.30pm and had not been previously advised that there was no reception after 5pm so it took us a while to locate the correct entrance. We got to our room very tired and extremley hot only to find that the... More

The venue is fantastic staff friendly service prompt. The facilities were great and clean. Rooms large roomy and fantastic views from the higher levels. Close to the theme parks and across from the beach with a lagoon for the kids to safely swim in. More

Yes, as the other reviewers have said, the noise is an issue, however we did not find it too bad. What we did find more of an issue is the actual apartment. For the money that we paid I would of expected a kitchen with a range of utensils, and a level of cleanliness. Everything we picked up had 'food'... More

Stayed here before - now under new management and we can't believe the difference Stayed on 10th Floor - very quiet and the apartment was fabulous with everything we needed and very reasonably priced. What we loved was that with all the facilities and Restaurants we didn't have to leave the place More

We stayed at the apartments for 3 weeks on the 10th floor, found staff very friendly and helpful.our apartment was very clean,apart from the oven. Furniture and bedding was very clean,the apartment was serviced every week.we had a lovely stay and will be back to see the friendly staff and cool off in the beauitful pool and spa. More

I was extremely worried about originally booking at the apartments after reading such negative reports. This is definitely a case of (don’t believe everything you read). From the moment my family and I walked into The Grand Apartments, we were delighted to be greeted with such beautiful reception staff. They were happy to help and guide us when ever needed.... More

We checked in via the intercom and got our assigned car park and room. Upon driving to the car park it was taken. Upon going back to the intercom and speaking with the person on the other end I was told to take someone else car park. They would then have to find another one. I have stayed here five... More

They are certainly quick enough to take your money but have not responded to any of our emails to try and redeem themselves. Please do not book here... the staff are very unhelpful/friendly, swearing noisey neighbours and dirty beyond belief from bedspreads to cooker/bathroom hair and bugs all discusting YUK. Great view but daren't go on the balcony as you... More