Family stayed here over Christmas break for 5 nights. I was drawn to this Starwood property from the images on the website - they looked very inviting. But on personal view, images can be somewhat deceptive... The resort was clearly run-down (tired and worn-out) but that is made apparent in the website notes, so I was aware of it -... More

We had 3 glorious days here arrived 30th december 2011 and left 2nd january 2012.Would highly recommend the Sheraton we had a wonderful 3 days.The location is very close to Seaworld about 5/10 minute walk. There is a wonderful pool which you swim up to for a drink great idea.Also really comforable loungers to laze around on.On New Years eve... More

I loved this resort. It's the ultimate in laid-back, resort-style holidays. Everything about our break was great other than the number of days we stayed - it was too short and the time to go home came around too fast. I booked an Oasis Room and it didn't disappoint. A very spacious and well-appointed room in an excellent location -... More

We just returned from staying at this property after reading rave reviews. Overall, it was not that impressive. We had booked the room through hotels.com. When we arrived at the resort, they hadn't received the booking so we had to wait for almost an hour for it to be sorted. By then my son and I who were starving went... More

For many years my family and I have been travelling to the Gold Coast to visit "Grandma" and other family members. We have stayed at every luxury hotel and resort, just to experience them all to find out for ourselves which is the best. We have also travelled overseas extensively and we know what is a well managed hotel and... More

Fourth stay recently in early Jan. Is it just me or is the makeover very "light"? Which is no bad thing btw as it hasn't wrecked the essential ambience of this place. It would be a particularly depressed person who could not walk across the lagoon on a sunny morning on the way to breakfast and not be happy with... More

Just spent 3 nights at the resort, rained the whole time so did not spend very much time at the resort, mostly shopping. Stayed in un-renovated garden room, very nice. Had drinks in the bar on the last night compared to Versace which we went to previous night....not even on the same page. Three people in the bar, nobody appeared... More

this hotel catered to every request perfectly from the minute i called to make a reservation last Saturday morning and continued to show there excellence until after departure. have already booked to stay here again in May. More

What a pleasant surprise. This is my first visit to this wonderful hotel. On arrival I was so warmly greeted I felt very special. My stay was for two days using my Starwoods Points. Not once did I feel any less just because I was using my points. I was in a newly renovated garden room. Beautiful room only negative... More