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All 22 Broadbeach hotels »

Jupiters Hotel & Casino Gold Coast

5.0 of 5
Cnr Gold Coast Hwy & TE Peters Drive, Broadbeach, Queensland 4218, Australia
Hotel amenities
Ranked #12 of 22 hotels in Broadbeach
4.0 of 5 stars 223 Reviews
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223 reviews from our community

What travellers say about this hotel
  • Room service(9)
  • Food fantasy(7)
  • Pool area(5)
  • Pacific Fair(4)
  • Convention Centre(3)
  • Italian restaurant(3)
  • Very good(3)
Traveller rating
    60
    94
    49
    11
    9
Only show reviews for Family (32) | Couples (95) | Business (46)
Date Rating
BrisbaneNo1
Brisbane
Senior Reviewer
9 reviews
5 helpful votes
5 of 5 stars Reviewed 12 February 2012 NEW

I think I have stayed in every type of room at the Casino over the years and we just stayed in a Ocean Terrace room for 2 nights. Yes, a little bit dated but so what!! Great room with a huge terrace, bar, lounge room and more (when a hotel goes the extra mile with quality fittings etc. being a... More

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Jan Kalendra, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
12 February 2012

Dear BrisbaneNo1 Thank you for providing such a positive review via Tripadvisor on your recent stay at Jupiters! Your feedback is extremely important to us and is an essential tool in ensuring we are not only able to meet but continually improve our service and overall customer experience. I was delighted to read that our high standards have been met... More

travellerTweedHeads
Tweed Heads
Contributor
15 reviews
11 helpful votes
3 of 5 stars Reviewed 12 February 2012 NEW
1
person found this review helpful

I Stayed here sat. 11th Feburary 2012 with my two daughters. Check-in was quick and easy. I did request a room with two beds but got a room with one king, so they had to send up a roll away, which was not comfortable at all. The room was clean and of ok size. The curtains had small pin holes... More

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Jan Kalendra, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
13 February 2012

Dear TravellerTweedHeads Dear Thank you for taking the time to share your thoughts on your recent stay at Jupiters via TripAdvisor. I would also like to thank you for sharing some of the positive aspects of your visit and also on areas we need to improve upon. This year promises to be an exciting year for the property and our... More

kiwifarmer
new zealand
Contributor
12 reviews
13 helpful votes
4 of 5 stars Reviewed 9 February 2012 NEW

Stayed for only one night wish it had been longer. Rooms a good size clean and comfortable. Staff very efficient and friendly. Had a problem being charged for items from the room mini bar which we did not have, but the charge was reversed with the minimum amount of fuss. Breakfast was very good with an excellent choice of food.... More

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Jan Kalendra, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
13 February 2012

Dear Kiwi Farmer Thank you for providing a review via Tripadvisor on your recent stay at Jupiters. I was delighted to read that our high standards were met and you enjoyed your overall experience with us. I would also like to thank you for sharing some of the areas we need to improve upon. Your feedback is extremely important to... More

BrissyGirl28
Brisbane
Senior Reviewer
6 reviews
3 helpful votes
4 of 5 stars Reviewed 8 February 2012 NEW

My husband booked a night away for us in January via the hotel website. He requested a King bed (rather than 2 doubles) and while this was not guaranteed, we were allocated 2 doubles on check-in and had to pay an extra $50 for the King room! Rather annoying as it wasn't like we booked a cheap deal off a... More

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Jan Kalendra, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
13 February 2012

Dear BrissyGirl28 Thank you for visiting Jupiters and for taking the time to share your thoughts on your experience via Tripadvisor. Unfortunately the preference for king bedded or 2 x double bed configuration is on a request only basis & understand the disappointment that only the Superior Twin room was available on check-in however I am pleased the alternative option... More

RobnNik
Australia
Senior Reviewer
9 reviews
1 helpful vote
3 of 5 stars Reviewed 7 February 2012

Was there this week for business and really loved the pool and the rooms were great. Pillows were very uncomfortable and thick though. Only problem was that i got food poisoning from the pre-packed sushi bought from the restaurant by the pool. My room mate also got food poisoning and we know it was the sushi we had eaten 10... More

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SydneyChocolateGirl
Sydney
Senior Contributor
35 reviews
22 helpful votes
4 of 5 stars Reviewed 1 February 2012

I stayed here in January 2012 for a conference. The room was of a good size, clean, and very comfortable. I found the staff very friendly and accommodating - nothing was too much trouble. The only downside was that you could quite clearly hear everything going on in the corridor outside your room. Overall, I would recommend Jupiters, as I... More

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Jan Kalendra, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
2 February 2012

Dear SydneyChocolate Thank you for providing a review via Tripadvisor on your recent stay at Jupiters. Your feedback is important to us and is an essential tool in ensuring we are not only able to meet but continually improve our service and overall customer experience.I was delighted to read that our high standards have been met and you enjoyed your... More

ianduncan_qld
Brisbane
Senior Reviewer
10 reviews
2 helpful votes
3 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

This hotel would once have been the prize of the Gold Coast but is now a bit dated, noisy, and disorganised. It's clearly focused on the casino crowd, the executive lounge is really just a spot for the regular gamblers to visit, if you're after something a little classy this probably is not for you. Having said that, because everyone... More

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Jan Kalendra, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
30 January 2012

Dear ianduncan_qld Thank you for visiting Jupiters and for taking the time to share your thoughts on your experience via Tripadvisor. This year promises to be an exciting year for the property and our guests as we are injecting more than $1 million into a re-fresh of the Lobby and Atrium areas, and two of our premier restaurants. These changes... More

Ben C
Sydney, Australia
Senior Reviewer
7 reviews
1 helpful vote
3 of 5 stars Reviewed 28 January 2012

Positives: Good size room, made it easy to do the work I had to do, choice of papers in the morning, quick room service and I had also forgotten toothpaste, which they quickly helped with. Negatives: Bit dated, car parking (whilst free, which is great) was mixed with casino patrons which I didn't overly like, check in was a nightmare,... More

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Jan Kalendra, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
31 January 2012

Dear Ben C Thank you for visiting Jupiters and for taking the time to share your thoughts on your experience via Tripadvisor. This year promises to be an exciting year for the property and our guests as we are injecting more than $1 million into a re-fresh of the Lobby and Atrium areas, and two of our premier restaurants. These... More

jstosh
Melbourne, Australia
Senior Reviewer
7 reviews
4 helpful votes
2 of 5 stars Reviewed 27 January 2012

We transferred to Jupiters from Karana Palms resort (a wonderful place to stay - see my other reviews) so our daughter could participate in a dance competition on-site. Due to the tight competition scheduling on the day we requested if a room could be available before the guaranteed 2pm check-in. Not only was the room not ready when we got... More

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Jan Kalendra, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
31 January 2012

Dear jstosh Thank you for taking the time to share your thoughts on your recent stay at Jupiters. I would also like to thank you for sharing some of the positive aspects of your visit and also on areas we need to improve upon. You may rest assured that we have addressed your comments with our Guest Services Manager to... More

Bjornsson
Kuala Lumpur
Contributor
11 reviews
1 helpful vote
4 of 5 stars Reviewed 23 January 2012

We have stayed at this hotel a few times now and so far no complaints. A very clean hotel with comfy beds and great service. Plenty of options to dine within the hotel from a high class restaurant to a basic cafe style meal. Should you wish to eat out broad beach have a wide variety of restaurants to suit... More

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Jan Kalendra, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
26 January 2012

Dear Bjornsson Thank you for taking the time to place your review on TripAdvisor, your comments were greatly appreciated. With regards to your concert about the music in the hotel, over the last couple of months we have implemented a new system that allows us to more appropriately manage the music mix and volume within various areas of the property.... More

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Jupiters Hotel & Casino Gold Coast Also Known As

  • Conrad Hotel Jupiters
  • Conrad Broadbeach
  • Conrad Jupiters
  • Broadbeach Conrad
Address: Cnr Gold Coast Hwy & TE Peters Drive, Broadbeach, Queensland 4218, Australia

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Jupiters Hotel & Casino Gold Coast
Show the lowest price for this hotel* (from our partners)
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