I was there for a week last summer.There was a lot of things that I did not like.There was no or broken insect net on the windows, I had cheked 5 rooms all of them was with same problem.Service on the bars and restaurants was extremly poor.The food is ok..Pools was in bad conditions. More

We arrived on Christmas Eve for a five night stay. Paid for an upgrade to a Junior Suite. No heating in the room on arrival and the toilet was leaking(this was quickly fixed when reported.) looking forward to a Christmas dinner...but a complete waste of time and had to wait 20 minutes for the chicken to come out! Although there... More

The Katarino spa hotel is the best place for relaxation and recreation in Bansco area. I am fun of it from the first time it opened and every year i go there for 4 - 5 times. In all these years i haven't found a discount to the quality standards and every time i find exactly what i am looking... More

Cold rooms (18c),no hot water in the evening, no towels in the spa and terrible service! Very, very disappointing experience! More

Although advertised the bowling was closed. Yet again the device levels let this Hotel down. More

We stayed for the first time in october in a standard room and we were impressed by the whole complex/holiday village. There is a lot of mountain hotels in Bulgaria pretending they are 4 stars, but this one really deserves its stars. Especially the SPA center which is fantastic. And the swimming pool with mineral water. The rooms are comfortable... More

A very relaxing place to escape from your daily routine. The rooms are so so, but the spa and the complex in general are very nice. Unfortunately, the staff working there don't really seem to be happy to be there, and they will show it you! Wow, after 3 days, i left there angry against the waitress in the lobby... More

we have stayed at this resort many times, but not in the actual hotel, in one of the lodges outside.The spa is lovely but does get busy late afternoon as the last shuttle from bansko is at 5pm. There is an ice rink in town, undergoing refurb, but great fun, we took our own ice skates and my two children... More

We stayed here in January 2011 and we were expecting good things. We had paid a fair amount for the prilege but unfortunately ended up dissapointed. Hotel - The Hotel itself looks very nice, set in a lovely area overlooking the mountains. The place is very clean and there are many facilities to benefit from. Room - Our room had... More