The hotel and the rooms were very nice. The food and service was excellent. The bar area was very pleasant.
We were booked through the tour operator and therefore had no choice on the location. The hotel was out of town.
We found that there were not enough washing machines as quite a few of us on the tour wanted...
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Thank you for taking the time to review our property on Trip Advisor. We are glad you enjoyed your stay as part of your tour, however disappointed to hear that you were unable to get your washing done. We do have a guest laundry as well as offer a dry cleaning service, which is usually ample to service all our...
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Thank you to the staff o in particular Trent and Jackie for providing us with such nice surroundings for our stay in Masterton. A delightful spacious and clean unit with excellent breakfast and friendly staff all much appreciated
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Thank you for kindly reviewing us on Trip Advisor. We are glad you enjoyed your stay and have passed on your compliments to Jacqui and Trent. We look forward to having you in-house again sometime soon.
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Love the location and the excellent facilities the rooms are clean and have everything you need. The thing they do really well is cater for children, children just love this place and its hard work trying to get them out the pool. The gym is really good with everything you need for a good workout as long as your on...
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Thank you for taking the time to post your review on Trip Advisor. It is great to her that you and your family enjoyed yourselves at our property (and the new pool and gym facilities) these school holidays. I was disappointed to hear that breakfast did not meet your expectations as our restaurant is rated as one of the best...
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After my rather critical review when I checked in yesterday, solway park have redeemed themselves. We upgraded to a larger apartment which is much more enjoyable for you and your family. Lovely lunch at the cafe and then 2 hours in the pool. Thanks Trent!
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Reviewed 8 April 2012
Thank you for reviewing us on Trip Advisor Linda. We are glad to hear that after a slow start, you went on to enjoy your stay with us and that the weather played its part! Easter was certainly a busy weekend at the hotel. I have passed on your compliments to our cleaning team and also addressed your feedback on...
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Arrived about 2.30pm on a beautiful sunny Easter Sunday. The staff on the ground were at an absolute minimum and it really showed. Had to wait 15-20 minutes to check in as there was only 1 person on reception. Not even an acknowledgement from the front of house staff. Wasn't asked if we wanted a 2nd key, wasn't asked if...
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Reviewed 9 April 2012
Arrived late. got the last of the back rooms, noisy, well worn, uncomfortable bed.
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Thank you for taking the time to post your feedback on Trip Advisor. We are sorry to hear of your negative experience at our hotel. You are correct, we do have a range of lovely modern rooms, which all offer the complete package in comfort and stylish design; however at times where demand is at its peak and the hotel...
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Solway Park has been recently up-graded which has freshened up the rooms with a more modern style. Beds are very comfortable and the facilities are of a good standard. Staff are friendly and will help visitors with information regarding local attractions. There is a good dinning room the facilities plus a swimming pool and gym for those who wish to...
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Thank you for taking the time to review our property – we appreciate your positive feedback. We do indeed have a superb restaurant on-site (The Grill at Solway Park), however in addition, we also have Café Solway on-site (down by our indoor pool and 10-bay golf driving range) which offers a more casual dining experience, which does suit those watching...
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All we could say was WOW. We come from welly and stayed for a couple of nights in the first wing by reception. We have stayed once before a couple of years back but the service by the staff has improved greatly, it's the staff that make the difference to us. Getting a break from the kids we couldn't of...
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Many thanks for reviewing our hotel on Trip Advisor. Glad to hear you had such an enjoyable stay with us – we pride ourselves in making you ‘the centre of our world’ during your time at the Copthorne and it is great to hear that you appreciated the fine food and country hospitality our hotel and the Wairarapa region has...
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This hotel deserves 10 stars! Everything about it is fantastic - but the real standout is the excellent staff. They are friendly, polite and exceedingly helpful.
The hotel has all the facilities you could want - indoor and outdoor pools, spa, gym, adventure course for the young and the young at heart, a trampoline near the outdoor pool, three restaurants...
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Thank you for your fantastic Feedback Scottiedancer – it was our pleasure hosting you and your Summer School group over the holiday season. I will be sure to pass your comments on to our hotel team, who will be thrilled. We welcome you back at Copthorne Solway Park (and to the Wairarapa) anytime.
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Attending a family wedding, it was suggested that we all stay in the same complex.
When booking, I was offered a Junior suite to accommodate my adult daughter as well as my husband and myself.
I was surprised to open the door on a well refurbed lovely two room room, even heated floors toilet and bathroom!!!
All the little extras...
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Thank you for your kind feedback. A wedding in the family is indeed a special occasion and I am thrilled to hear we played a positive part in the day. Our Junior Suites are very practical (and popular) rooms, totally refurbished, as you mentioned. We look forward to welcoming you again in future.
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