I was taking our family skiing and selected this place primarily because of the good reviews it had received, its proximity to Mt Ruapehu and to the Tokaanu hot pools. Our expectations were high, unfortunately they were not met. We had selected a Loft apartment which,despite its $200/night price and a nice view over the lake, has basic facilities, which...
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Thanks for your review, we are disappointed your expectations were not met.
We thank you for your comments.
We just ask that next time you stay somewhere and have so many negative comments that you voice your concerns to management on departure as we have no way to rectify the situation now.
We do not service our apartments, so we...
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