We stayed 7nights at the Puka Park resort and had a wonderful time. The walk from reception to the chalets is steep but transport is provided.The chalets are hidden amongst the rainforest. We found the reception and restaurant staff to be excellent. They were both helpful and friendly. the restaurant food was excellent. On the negative side(if you can call...
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Dear FJB56,
Thank you so much for posting your review after your stay at Grand Mercure Puka Park. We are delighted to read that you enjoyed that chalets and the resort facilities, in particularly the spa. It is unfortunate that the neighbouring guests were noisy late into the night. We are pleased that the staff at Puka Park were able...
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if you want internet access dont go here - no wireless or cable in the rooms. The wireless in reception didn't work the 4 days we were there and no one cared. So much for mixing business and pleasure. Many third world countries do better than this.
Their computers in reception should have been retired in the 1990's - slow.......and...
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Dear 255Business,
Thank you for sharing your comments after your stay at Grand Mercure Puka Park Resort. Unfortunately we did have the wireless system down in the resort which was out of our control. At the time we were working with the telephone company to resolve the matter which has now been done but it did take a week. We...
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We were also informed that this hotel was disabled friendly, but unfortunately this was not really the case. However they did allow us to drive the car up the steep hill to get as close as possible to the chalet to let my disabled husband off & then I had to move the car back down the hill to the...
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Dear Sheridan R,
It is with regret that we read of your disappointment after your stay at Grand Mercure Puka Park Resort. All feedback is very important to us and a full investigation into your comments has been carried out. We apologise profusely that you were informed that this property was disabled friendly, and of course for the inconvenience caused...
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Our son, before booking two days at this hotel complex - positioned in a stunningly beautiful setting, telephoned to ask whether it was "wheelchair friendly". Confirmation was given and we were led to believe that it was and on the basis of this information we, through our son, booked our stay. It was painfully obvious and upsetting upon arrival that...
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Dear SteveAlbery ,
Thank you for your feedback on our resort. I have spoken to my Front Office Manager about your booking and recalls talking to you during your stay. I apologise for the miss communication and have reinforced this issue with her team to prevent future occurrences. We are situated on the side of a hill which is not...
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