The hotel/rooms itself was lovely. The general service from the staff was good. The manager "Monica" is in need of some customer service training however as her unwelcoming/unfriendly attitude was very off-putting. She was very rude to myself & my 5 friends who stayed in the hotel for the night. She is in the wrong job and needs to learn... More
- Also Known As:
- Premier Inn Newcastle Airport Hotel
- Premier Inn Newcastle Airport Hotel Woolsington
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