Stayed here recently on business as i have done previously, the rooms depending on location in the hotel can look tired or very modern. In both cases are the rooms comfortable and clean, the two essential points to any hotel stay. The bathroom was similarly well sized and fully equipped. Breakfast was the only slight let down, when i arrived... More

Staff neglected to charge the credit card I provided upon check-in and check-out, though they assured me payment was secured. Weeks later the sales dept threatened legal action for "non-payment". On top of the archaic understanding of hospitality, service and technology, they overcharged me for the number of room nights I actually stayed, and would not even acknowledge the numerous... More

Nice clean hotel with great restaurant and nice staff More

I have traveled quite a bit through Europe, so I want to start off that I am not the "ugly american" who cannot handle different environments, but this place is ridiculous. You are greeted by this luxurious looking lobby, but that is basically where it stops. We checked in and my first room had a very weird odor. I saw... More

I stayed in this hotel last week and left 2 jeans on checkout but later when contacted,they refused to acknowledge that jeans were left in the room.I presume staff just did neither wanted to confirm nor return my jeans.hence my advise to keep valuables in safe place as even jeans are not safe and I lost them which is unbelievable... More

Stayed here three days for a business workshop. All-in-all the stay was ok, but it is the attention to detail and service with follow-through that would make the stay more enjoyable and productive for a business setting. We would make simple, reasonable requests to the front desk but they often times were never completed. As everyone before me has said,... More

Good breakfast, reasonably clean room, eventually. First room given was a smoking room - cost additional to change to another room. Made a local phone call from room. 2 minutues and it cost Euro 5.24!!!!!!!!!!! When I complained I was told this was "in the terms and conditions". I couldn't find it, nor could they. But the charge stood. Room... More

We stayed one night for €110 including breakfast. The hotel's Reception area was being upgraded and the staff we spoke with all appeared rather strained. Perhaps they had just dealt with a coach load or were fed up with the noise? We found our standard room in the annex across the road. One tip - use the lift in the... More

Good location - very near the highway, just in-between Leiden and Haag. Breakfast buffet is good. Be careful when paying. Upon arrival, I was asked to authorize my credit card. Only after the fact did I notice that the price charged [authorized] was too high by appr. 40 EUR, compared to my booking.com price (taking into account additional charges such... More