What a superb stay we had at this hotel. The staff were excellent - we were treated very well with complementary drinks on arrival - and no matter seemed too trivial for the hotel staff to deal with. The restaurant, rooms, pools and location were all just right as was the weather. We shall certainly be going back to stay... more

we stayed here in cctober half term,it was a big dissappointment it should not be classed as a luxury 5star hotel.we have stayed in many 5 star hotels and stayed here during a special birthday with our 3 children but have never had such bad service,grumpystaff,bad management,canteen like restaurant,gym very basic,not a well stocked mini bar and not refilled daily!It... more

We travelled over the Halloween holidays and what a beautiful hote, we had a suite, clean, service was excellent, location was good, value for money was good, and the room/suite was luvly. However I was extremly disapointed by the amount of English people it was like having your hols in Brighton!! children around, it was like a kindergarden as opposed... more

Hotel: Strengths:  Room: very large (bedroom and living room areas), small dressing room, large bathroom, balcony, ocean &swimming pool view  Restaurant: good taste; very large diversity of dishes for both breakfast and dinner; GM & F&B manager welcomed the guests at dinner every evening  Many facilities: restaurants, bars, spa, swimming pools, shops  Location: on the beach,... more

We stayed in the dream castillo for one week in August. we only booked the room with the breakfast and THANKS GOD!!! We were looking for a place where we could relax and have a peaceful nice break. But unfortunatly this was not the place to book for us. Actually this hotel is more like a big family center where... more

My family and I have been going to Playa Blanca and staying in villas for the past 6 years,so for a change and some real luxury booked The Dream Gran Castillo the hotel itself is lovely and our room was a family room which was always kept immaculate,the main buffet restaurant served a wide selection of foods but queing for... more

my husband and i have just returned from a 2 week stay in the gran castillo. we stayed on a bed and breakfast basis so can only comment on the wide variety of fresh food, hot and cold available at breakfast. yum yum!!! the hotel is beautifully situated, equidistant from the renowned papagayo beaches and the marina rubicon - so... more

We stayed for one week at Easter for a family break with our children aged 11 & 7. The room (3274) was fine although not as described - being a junior suite type rather than the family suite type we booked. There were 2 single beds and a double sofa bed in the lounge area. We had a lovely balcony... more

We booked our holiday last minute (Friday 3rd April, Departing Mon 6th April), and there was not much choice online because of the Easter Holidays. We chose the Gran Castillo because it was 5*, most of the recent TripAdvisor reviews had been good, and the hotel seemed family friendly. Having vowed never ever to go all inclusive, we somehow found... more