I am currently sitting in the top bar of the papagayo watching my 6 year old play pool with his friends that he has made. we have had a great time since arriving on Sunday 5th with another 4days to go. All the staff are willing to do what ever it takes to make you happy although some old do... More

Stayed here for a week with our 11 month old daughter in January, 2012. We were allocated a room that overlooked the rocks but had specifically requested a sea view room. After 4 days we were moved when a room became vacant to a very nice sea view room. This made our holiday. Please make sure you ask for a... More

My wife and I had stayed here twice before but on this occasion it was too late to request a sea view room ( blocks A and B) as we only booked the day before, so were allocated in block G which was very quiet but only had views looking out to the side of the hotel( with the paths... More

The previous reviewer has highlighted the 'irritations' which I share (lack of porter, difficult to find your way around) but it is a very good, clean hotel. On arrival (3.00pm) our room wasn't ready, OK, no big deal, went for a drink but then, because there is no porter service and we weren't provided with a map, along with the... More

This hotel has a lot of strengths and few negatives. As other reviews have said it is very clean, the staff are very helpful without being intrusive. I had a minor mishap which was dealt with in a very professional manner which impressed me. The food is varied and the pancakes are as amazing as others have said! It is... More

I have reviewed a couple of hotels in the past but this review has been the most difficult to complete. For example I have had the curser hovering above the 3 and 4 ratings several times, but in the end taking everything into account I feel that 3 would probably be doing the hotel an injustice. I will start at... More

Just belatedly getting round to posting a comment. Visited in late November for the second time and emailed in advance to ask for a room in Block C facing the ocean.On arrival was told we had been upgraded free of charge to a Junior suite in Block D because there were no rooms available in Block C. The suite was... More

This was my second visit and the hotel still has the same high standards. On arrival as I was quite poorly the lovely receptionist on duty went out of her way to make sure check- in was quick, she arranged porterage of luggage and even accompaned us to our room. All staff at this hotel are friendly and helpful, the... More

We booked this holiday via Thomas Cook for my 'special' birthday. We emailed the hotel a few weeks earlier to ask for a nice room with sea view as it was my birthday. On arrival in the room we found that they had left a bottle of champagne and 2 glasses! On my actual birthday, a few days later, they... More