My partner and I had to use up some CitiBank "Thank You" points so we booked 4 nights in Puerto Rico. The first three nights were spent at the Radisson Ambassador Hotel because the location was more centralized between multiple beaches (Condado and Ocean Park), was within the main shopping district (Ashford Street), and was mid-way between the airport and... more

We just stayed at the El San Juan for a friend's 50th birthday celebration and were disappointed. The concierge was sort of a liar (if she recommends you to go to Platos for dinner, DON'T go) and clearly getting kickbacks from terrible restaurants. It took two tries to get our room clean (there was hair on the sheets and hair... more

I travel for leisure quite a bit and try to pick hotels that I feel have good reputations. Plus I am part of the Hilton Family and like to stay at Hilton affiliated hotels. I chose the El San Juan for this reason and the fact that it was on the beach. When checking in I did not find the... more

The previous reviews of the hotel were disappointing and made my 6 friends and I slightly skeptical of the hotel we had chosen for our yearly girls trip. From the moment we stepped into the lobby, I was impressed. The staff was friendly, knowledgeable and helpful. Both of our rooms were clean and spacious. Everything we asked for was addressed... more

Pictures of The El San Juan Hotel and Casino are very misleading. The lobby is beautiful, and the pool is beautiful too, but the rooms are terrible. The carpet in the hallway leading to my room was stained. The moment we walked into our room, I did not want to place my bags on the floor. There were scuffs and... more

Traveled to San Juan for a short girlfriend's getaway and stayed at El San Juan. What a great choice. The hotel was beautiful, large ornate lobby with multiple sitting areas, bars, live music, and a great club. In addition, there are multiple restaurants, stores, Starbucks, and other amenities. The night club was the attraction of the area and a huge... more

We stayed at the El San Juan for four days in October 2009. Although we did have some issues with the amenities available in the room, we didn’t experience the horror stories that other travelers reported. The El San Juan is a beautiful hotel, with an elegant lobby. The grounds are extensive and luxurious. There are a number of swimming... more

This was probably the worst spent money EVER. Aside from the fact that they didnt come through on any of their offers (early check-in, free room upgrade for special occasion celebration, etc) I kept an open mind my first day. For the price of the rooms you expect this grand luxury, NOT! The furniture is cheap, the bathroom had tiles... more

I wish I had thought to read the reviews here before booking this hotel for four nights. It is highly rated by both Frommers and a brand new "Top 10 Puerto Rico," but my wife and I found it to be decent but hardly worth praising. The worst aspect by far was the front desk staff. They were not only... more