annoying maid service.They were banging on the door 3-4 times a day.Finally we had to ask for a do not disturb sign because there wasnt one! Also no creamer for the coffee, we were told they were waiting on a shipment.Replenishing the rooms water and toilet paper was spotty.Expected perfection from the Ritz! Also A.C was very noisy. more

If you want a mellow trip at a quiet and nice hotel this is the place to go. Off the plane and in our room in maybe about 30 minutes after getting luggage. Rooms are very clean and very quiet. Almost too quiet for me. Standard RC decor---not hip but very comfortable. Furniture in our room was not shabby or... more

Hotel is clean and reliable. Pool is, likewise, clean and without a "deep end" - which is nice for children. Plenty of deck chairs both by the pool and on the beach - eliminating that morning dash to claim space. We found a pretty diverse crowd ranging from honeymooners to families with young children. I'm torn in my rating of... more

After reading and researching where to spend our first trip in PR, we decided to go with the Ritz. Check in was pleasant enough, we were sent to a room, my wife did not like it and we decided to upgrade to an ocean front, which was worth it. (This was our 5th wedding anniversary, so this place would have... more

I think relaxation would be the one word that would sum up this hotel. If you want a nice quiet relaxing atmosphere to rewind and re-energize, then this is the place for you. If you are looking for a lively club scene you won't find it here. This is for R and R. The only problem was the occasional cranky... more

First class facility, beach and staff. Room was great with an ocean view. Il Mulino Restaurant was fine dining at its best. All of the RC staff members were courteous and helpful. OBG was a nice, casual beachfront bar/grill. As others have noted, eating and drinking at the hotel is not inexpensive, but you are paying for the amenities and... more

The genuinely friendly and personable staff really make this hotel. Nearly everyone we interacted with was smart, pleasant to talk to, and very helpful. This is a quiet hotel, don't expect a lot of colorful Island flavor. On Friday and Saturday nights the lobby has some live music; but other than this The Ritz is about quiet conversation, a lovely... more

Although we had to wait for our room and were given a cash credit for the inconvenience, the Ritz was still a wonderful place to vacation. The rooms were a little dated, but spacious. The service could not have been better. Everyone we spoke to was pleasant. Sometimes there was a line to be helped at the front desk, but... more

Just got back last week from a lovely stay in Puerto Rico, at the Ritz Carlton. I have stayed in 5* hotels and have never seen customer service as phenomenal as the service was at this hotel! Every person working at this hotel from Customer Relations , Concierge to Housekeeping always had a smile and a kind word. Rooms were... more