The rooms are spacious and well cleaned. The restaurant is OK although you can get bored quickly. The service is also OK. But the SPA area is really good - warm everywhere, a big pool, a smaller pool for kids with an adjacent jacuzzi for the parents, several saunas. The only con of the SPA is the lack of an... More

This hotel had recently upgraded its star level to 5* but according to my last visit it barely deserves 4*. Its SPA area is the only one which can be graded 5*. The rooms are spacious and clean but the overall service is poor. The restaurant and the food is scarce as well as the parking spaces in-front as we... More

We stayed fortwo nights at Grand Hotel Velingrad in October 2010. We had a double room on the second floor. The room looked towards the adjacent roof and this was the only negative thing of our stay. The room was quite spatious and could well accommodate at least one extra person or two children on the sofa bed. The bed... More

very good hotel, clean, large swimming pool, kind stuff, delicious food, More

Perfect location with a big free parking. We got luxury rooms looking over the pool with big balcony and big bathroom with shower.you feel like at your villa house.Evey morning hotel left a local newspaper at every room which was very nice too. What we liked most were the pools,inside there is a semi olympic pool temperature of the water... More

This is one of the SPA hotels in Bulgaria which still keeps the high quality of its services. The swimming pools are clean and comfortable to use. The rooms are also kept in very good condition and are clean as well. The Restaurant is not good enough and too expensive for the quality of food and service it offers but... More

This so-called 5 star hotel may surprise you with a below average customer service. It's a shame that the amenitied the hotel offers cannot be matched by the attitude of its employees and management. We spent 3 days at the hotel enjoying a nice poolside and spa. However, the hotel restaurant is a disaster in its design, atmosphere and customer... More

I think that this is the best hotel in the area. The rooms are big and clean, the staff is polite and responsive, the therapists at the spa - very gooood. We used the babysitting service and it was ok as well. More

Very good hotel! We've been there many times and I definately recommend it - clean pools, may be the water at the children pool need to be a little more warmer than it is specialy winter season. Very good spa. Good animation even that there are not enough toys, kids enjoy the animators. There is bowling and also other games... More